[Resolved]  Centurion Bank Of Punjab — Error in Bank statement "Customer care Irresponsible "

[protected] Forwarded message[protected]
From: Balakrishna K <balakrishnak.[protected]@gmail.com>
Date: Oct 18, 2008 5:09 PM
Subject: Error in Bank statement "Customer Care Irresponsible"
To: we.[protected]@centurionbop.co.in



Hi,


I'm "Balakrishna K", i've Miracle credit card of Centurion Bank of Punjab. My Credit Card number is "[protected]". I've paid my due on 21th june 2008 with Cheque number "106493" of HDFC Bank, which got bounced. I realised this and made payment by cash on 9th July 2008 of Rs. 1200. However, i see the same outstanding amount repeating every month along with interest charges dated "10/08/2008" and "03/09/2008". I've given several calls to convience customer care. Today i made call and representative named by "Lata" received and can't understand my query dropped the call. I made another call and spoke to the Supervisor called by name "Mr. Murali" and asked him my call reference number which they fail to give and suggested to email rather than resolving the issue there and then. I've asked them to check the statement from the month of August till the date, which clearly reflects in the statments, but they kept blowing their own trumphet saying that i've to pay outstanding amount. This is when i'm writing this email to resolve my query, please check my statements from the month of August 2008 till the date. Is there any body at "We.[protected]@Centurionbop.co.in" who can understand and resolve my query. I think this is not less than a miracle from any Customer Care.

Hoping for resolution at earliest.

Regards,
Balakrishna K