[Resolved]  Aviva — CHEATING / BAD SERVICE by Aviva

I am writing this mail after going through long wait and harresment from the Aviva customer care. Last week I came to know from my Agent from aviva that my policy is not deducting the premium amount from my saving bank account in ABN AMRO Bank. The amount for last 5-6 premiums were not transfered from my ABN AMRO Bank.

I called up the Aviva customer care last week and I was informed by them that all the due amount for last pending premiums will be credited from my saving bank account. I was not even given the reference number of the complain that I made and was told that it will be sent by sms in 15 mins. No response.

I would like to know the root cause of why the premimums were not made automatically through my Bank which will now affect my savings in 80C. And who would be responsible for the extra Income tax that I will be paying.

regards,
Nitin Rastogi