| Address: | Chennai, Tamil Nadu |
I have called on this company on 09 05 2010, for transporting my household articles from Chennai to Trichy. One Mr Nazar has submitted the quotation for 13236/- for direct delivery as the number of items were minimium. I confirmed the same on the same day for booking on 22 05 2010 so that I will get the delivery on 23 05 2010. On 21st I got a confirmation call that they will come at 9 am for packing. At around 11.30 am four of their packers landed up without any vehicle stating that the vehicle will come once the packing is completed. All the four guys were North Indians and they don't understand what we say. They did their own way of packing without considering us. Packing is completed at 1.30 pm and when we informed their office we got the reply that the vehicle will come within two hours. But for hours together we didnot get the vehicle and one Mr Balaji has never responded promptly and at 7.30 pm he gave me drivers phone number and asked me to contact which is out of my job. Even then I called on the driver and got the reply from him that now only he is starting from Koyambedu. Again when I called him at 8.30 pm he told me that his vehicle got broke down self motor failed, and he said it is not his responibility answer me. I called the office again and asked them to cancel the booking. Balaji told me he is arranging alternative and gave me the drivers mobile number. Till 12 midnight the vehicle didnot turnup and aroung 12.15 am the driver called and told he could not locate the address. I had to go the main road to guide him. My whole family lost our sleep and it was really a nightmare for us.Next day morning 23 05 2010 only the loading happened and it is very pathetic that I was forced to fillup all the LR and other transportation details as their supervisor didnot come and only the North Indians were available. I was told by Balaji irresponsibly that it is your house hold articles, if you want the shipment to happen, you fill it and send it. I was assured that delivery on the same day evening. But the delvery happened only on 24 05 2010 at 3.30 pm. When I asked this driver, he gave a circastic reply that the dynamo of the vehicle failed. Moreover the vehicle is totally un safe, open vehicle. Our entire family had undergone massive mental torture. Also we had to miss the our train which we planned on 22 05 2010. This stands as a vital example for the worst services ever tortured any customer to the extreme and the organisation never ever bothered to respond promptly, having paid double the cost we could not digest this king of treatment.
T Selvam Was this information helpful? | 
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