[Resolved]  Chevrolet Cruze — Cheating and Highly Professional Attitude

Address:

Mumbai City, Maharashtra

Dear Sir,

I have purchased a Chevrolet Cruze from National Motors, Haji Ali, Mumbai in June 2011. I found the head lights to be very weak hence i decided to go in for Xenon Lights. I was informed by National Garage that if I purchase the Xenon lights from an outside dealer/accessory store, I will loos the electrical warranty of my car. I had no option but to get lights fitted from them (in-spite of high prices quoted by them). I purchased the same on October 21, 2011. Now yesterday i.e July 14, 2012, my RHS light has stopped working. I have given my car to Nikhil Automobile, Reay Road, Mumbai, as I have been informed that National Garage, Haji Ali, Mumbai is no more a Authorised Dealer of GM.
TO MY SHOCK I have been informed that one dealer does not take the responsibility of the other dealer. Further GM is no where responsible for accessories fitted by the dealers...
THIS IS ABSOLUTELY RIDICULOUS.. is GM does not wanna take the responsibility then why compel us to get them fitted from their Authorized dealers???

This is an absolute case of cheating.I called up the call centre some time back and Mr. Vincent informed me that he cannot help me either.
This is no expected from a Company of the stature of GM and need be GM ought to be dragged to the consumer courts for this type of attitude. Sorry for being so harsh but the recent spat has forced me draft such a mail.

Looking for your kind and IMMEDIATE co-operation. I have refused to take delivery of my car untill my lights problem is soughted