[Resolved]  Chevrolet Cruze — Manufacturing Defect in Tyres

Address:

West Delhi, Delhi

I had purchased the above mentioned Cruze Car on 30th October 2010. Till date the car has been driven only 14669 kms.

From around 4 months from purchase, the tyres of the car started giving problems i.e. bubbling in the car. I had the same checked from outside and got balancing and alignment done thinking the same could be a one time problem. In the second free service which was done at Auto Vikas, Pira Garhi, the balancing and alignment was also done. In the third service, the balancing and alignment was done in Auto Vikas, Moti Nagar which was at 14400 kms.

From the last 6 months, the car has been bubbling at the speeds of 30-40 kms. I took the car to Auto Vikas, Moti Nagar showroom today after confirming from the Service Incharge Mr. Sandeep Chopra, who had told that the JK engineer will come and look at the tyres. The engineer came and has given the report that they will change 2 tyres and that too I will have to pay 30% wear and tear.

I am shocked and appalled at the audacity of the engineer and your service incharge to suggest such a thing when it is pretty evident from the facts that I was delivered a vehicle which had sub-standard or defective tyres to begin with.

Have I paid 16 Lakhs of my hard earned money so that I drive a defective car i.e. with defective tyres? Is this the assurance of quality that GM promises to its customers so boldly on your website? And does the warranty provided by you holds just this much value that any engineer can undermines the same and suggest such a ridiculous thing as changing 2 tyres; knowing fully well that the same will not solve the problem.