[Resolved]  Chevrolet — poor performance and service

Address:

Rewari, Haryana

I am anoop kumar , have recently buyed your chevrolet Beat on March 2012 having registration number HR 36R 9592 , I would like to lodge complain regarding Poor service of my car at Vardman Auto rewari.

Only two months i have enjoyed my car and after that i was oversheded by millions of issues ( my honeymoon period with my sweet car will get ended in between) .

i am fedup with the treatment i got after buying car. there is lot of difference in the behaviour of chevrolet representative before and after buying car. There are lot of promises regarding services and performance of Beat . but after buying i met TONS of problem and there is nobody to take care of that.

my car is just parked in my home garage for the last two months due to lack of service from your side. There is long list of problem in my car but VARDMAN AUTO have raised their hands off as they ar unableto resolve the same.

I am done with two free service and one paid service ( while chevrolet claims that there is no charges for first 3 years , but i have to pay only after 4 months) .

There is long list of issue which i have faced but here i am mentioning few major ones ,which i came across while servicing my car at VARDMAN AUTO.

1) Engine Oil Missing : every time i have visited service centre , Vardman Auto is not having Engine oil in their stock . they took one complete day to arrange engine oil , hence we have to give them two complete day for servicing , one day for them to arrange engine oil , second day to do servicing. HOLY CRAP !!!

if any spares are required ...... then for sure they need time in MONTHS....

2) Vardman Auto is also missing basic amenities like genset ,CAR WASHING , During my all three visits, they are not able to wash my car .Every time they are having problem like water motor not functioning well, no electricity , no gensets etc. i have to pay extra from my pocket everytime to get my car washed from outside.

3) Mechanic present in VARDMAN auto not technically fit. there competence level are very low. ( extremely poor), On all services Technicians have themselves created many other problems which are not present before.

Practical examples which i have faced :

(i) During first service , when i turn ignition on, my power steering stop working , there are other visuals lamps also shown in meter, after my complain their GM Mr Vinay Malhotra has called several other technicians to look upon , they took one more day to fix it up and admits their faults.

(ii) During second service : technician have again created problem with engine oil lamp, which was fixed at later stage

(iii) During third service ( PAID ONE) they have done with servicing and not able to diagnose poblem with Engine Oil chamber. when i switch on ignition , i saw engine oil lamp and after my complain the technicians have examined the car and found problem in Engine OIL Chamber.

Now secong long phase of problem started due to non availability of spare part at VARDMAN Auto .Rewari. TWO MONTHS have been passed since my car is taking rest at my home garage as you guys are not able to provide me spare part. i use to visit VARDMAN AUTO daily during first week to enquire about spare parts , and then on ODD days .Later on phone calls. i am in continous touch with them , but there is no update .

still they are on same stage.


TILL DATE THEY ARE NOT ABLE TO ARRANGE SPARE PARTS.

Now tell me : what should i do of your car ,should i throw in garbage or should i ask KABADI WALA to take it OFF.


Let me know , if you are having any answer of my mail , i would like to elcalate this issue to higher authorities , so please mail me back their contact number and email ID's.

or otherwise i have to knock consumer court and media ( as i am also working in dainik jagran).

Hope you take care of all my issues and get my problem fixed up soon.

Thanks & Regards

Anoop Yadav
Mob:-- [protected]