[Resolved]  Chevrolet Spark — dissatisfaction with service

Address:

East Delhi, Delhi

dear sir,
this is in the ref. of chevrolet spark which we have purchaced n 8 feb 2011 from shiva motor padparganj we didnt recive some accesserise as jack and tool kit, and orignal document with our car as they told that they would give it on 11feb but their committment was not fullfil til the time we are continusaly follewing them and tired with cold responce pl. solve the issue ASAP and take a concrite step.
we are sending the copy of their reply mail which we have received on 1 march 2011


thanks and regard

nikhil thagela
[protected]

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--- On Tue, 1/3/11, gmi.[protected]@gm.com <gmi.[protected]@gm.com> wrote:


From: gmi.[protected]@gm.com <gmi.[protected]@gm.com>
Subject: K. A. Mr. Nikhil Thagela(CSI/CAC/N/2011/713/M/s Shiva Motors)
To: "nikhil thagela" <[protected]@yahoo.co.in>, [protected]@shivamotors.in, [protected]@shivamotors.in, [protected]@shivamotors.in, [protected]@shivamotors.in, naresh.[protected]@gm.com
Date: Tuesday, 1 March, 2011, 4:12 PM


Dear Mr. Nikhil Thagela,
This is in reference to your email to us concerning your Chevrolet Spark.

We have gone through the contents of your e-mail and understand your concern, since the matter needs to be investigated in regard to your feedback, our enfranchised dealership M/s Shiva Motors is being requested for assistance & clarification on the matter.

Also, we are advising Sales Manager of M/s Shiva Motors to provide you necessary possible assistance in the matter.

We thank you for writing into us and giving us the opportunity to be of assistance.



Warm Regards

Sunil Swain
Customer Assistance Center
Chevrolet Sales India, Gurgaon
*e-mail - gmi.[protected]@gm.com
www.chevrolet.co.in




From: nikhil thagela <[protected]@yahoo.co.in>
To: gmi.[protected]@gm.com
Date: 03/01/2011 12:47 PM
Subject: complaint of your service



[protected][protected][protected][protected]



dear
I am Nikhil Thagela,My wife Mrs. Kusum Sankla bought Chevrolet Spark from your DELHI showroom "SHIVA MOTORS at plot no. 85, pat par ganj industrial area, Delhi"
Now the complaint is that we have bought it on 8Th Feb 2011 but i still did not get the registration no.they always say that the they soon respond to the problem but today at 1st March they said that they lost the no.slip.we don't have any document of this car even the Insurance bond we received after 15days and due to this in proper document we had a traffic chalan.
we had face many problems because of this issue now we want our compensation as we didn't drive the car properly and the 1st service of the car is got waste,we want to extend the 1st service time by another 30 days.
those people whose entertain us is Sonia mehra (team leader) and other then charu both and all staff are support less .
pl. solve this matter as soon as possible. but our experience is bad with your channel and we are not recommended you



nikhil thagela
[protected]