Citibank — EURONET Misinformation

Citibank — EURONET Misinformation

V Vinod Kumar C from Bengaluru, Karnataka

I used the citibank ATM card(MG Road Bnaglaore Suvidha Account) on a HSBC ATM machine(MG Road Bangalore) to withdraw 20000 rupees on March 20th 2008. Because of a malfunction of the machine, the money was not delivered; but my Citibank savings account was debited with the same amount. I lodged a compliant with Citibank on the same day (20 March 2008, Ref: [protected]), and they agreed to provide me temporarily 20000 rupees till they investigate the matter. But on 6th April 2008, they again debited the money from my account, stating their investigation has found the transaction was valid. On again speaking to the citibank customer support, they told the matter is closed with them, and if I need I can seek legal opinion or again send my compliant to [protected]@citicorp.com. I walked to the Citibank head office in MG Road Bangalore on 8th April 2008 and showed the ATM receipts which clearly states that the transaction was cancelled. The executive from the Suvidha department there send the scanned receipts to [protected]@citicorp.com. When I asked them to copy me in the compliant or provide a compliant ID for the same, he said that is not possible. Till now I have not got any update from Citibank, nor did my money was given back. Kindly suggest what kind of legal action, or any banking ombudsmen compliant or any consumer forum petitiom can be proceeded with. Was this information helpful? No (0) Yes (0)

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Comments

balakistaiah

from Pune, Maharashtra

levying of 5% on outstaing balance on pre closure of my car loan account number CEJ[protected] is not justifible I am working as Branch Managar in nationalised Bank . Hence kidly look in to the matter and advise me how much I suppose to repay.

Madey Jonas Viji

from Visakhapatnam, Andhra Pradesh

Sir,
I am writing this letter to confrim the details of my loan, which I have applied as an existing customer. My motor bike loan has been cleared in the year Oct 2008 and got clearence letter too, hence I was given an apportunity for personal loan. I applied with all my douments which were neccessary and submitted accordingly, but unforutunately I was shell shocked when they told me that I have taken one loan of 50, 000 in April 10, 2008 and is under process where as I have not taken any type of loan from my part. Furthermore, what is intersting is that they are telling me that I am paying there amount accordingly, till todate I have not taken any such type of loan then how can this happened to my in my profile. When I asked them give me the details they couln't provide me and I want full details on this or else I will be taking this matter to civil court and things will be different their. Please feel free to ask any questions at any time on my mobile or landline numbers given below in detail. My personal loan has been regected due to this concern, and I humbly request you sir not to send me any sms or any brouchers as an old customer till this is cleared. When you people cannot stand on your words or unable to give the clarfications then what is the use in doing so. Please rectify as soon as possible or else I have to take this matter seriously.

Hoping with earliest reply

M. Jonas-Viji
Door: 19-93A,
Satya Sai Nagar,
Saligrampuram-Post,
Viskahpatnam,
Andhra-Pradesh-530024
e-mai:[protected]@yahoo.co.in
Phone:[protected]
Cell#: [protected]

vitthal 9375

from Delhi, Delhi

please sent my personal loan noc and seuirty cheque loan a/c[protected]