[Resolved]  Citibank Credit Card — Descrepancy in the Account statements

Dear Sir,

1. I am a holder of following Citibank Cards
S.No. Name Card No.
(i) J K Bhargava [protected]
(ii) Cdr J K Bhargava [protected]
2. Last month for the period 19 Feb 2012 to 18 March 2012 I received the following bills
Card No. ending with Amount
1004 Rs. 12, 165.50
0476 Rs. 4, 141.41
3. On 24 March 2012 I made the following payments through my internet banking:-
Date Reference No. Transaction detail Amount
21/03 MT[protected] E Payment MOBC[protected] Rs. 4141.41
21/03 MT[protected] E Payment MOBC[protected] Rs. 12165.50
21/03 MT[protected] E Payment MOBC[protected] Rs. 4141.41
4. I made the payment for above mentioned cards well in advance of due date on 21 March 2012. However, it is noted from the recently received bill that payment made for above cards have gone into one credit card only (0476) instead of two cards. I don’t understand why this error occurred. I detected this mistake on receipt of your bill for the period 19 March 2012 to 18 April 2012 for the card ending 0476.

5. I spoke to your customer care executive named Mr. SomNath on 20 April at 1550hrs vide request no. 8138. He appreciated the problem and promised to transfer extra amount from card no. 0476 to card no1004 within next 72 hrs. On enquiring whether any penalty has been charged on my bill of Rs 12, 165.50 which has been erroriously paid to card no. 0476, he confirmed that penalty has been charged. On my request to reverse the penality, he regretted that it cannot be reversed. I have to humbly submitted that error in making three payments amounting to Rs. 20, 448.32 (Rs. 4141.41+ Rs.12, 165.50 + Rs. 4141.41) on card no. 0476 against payment of Rs. 4141.41 was due to erratic functioning of internet banking . I had full intentions of makings payment for both the cards well before its due date and as such above payments have been received in your bank. It may not justified to charge any penalty from me. You can check my track record that I have never defaulted in making payment to clear your bills well before due date. Hope you will not create any bitter feeling with your rigid attitude as I have been your customer for the last 20 years. You can have your special consideration as an exceptional case.
6. In the light of above submission & circumstances well beyond my control due to malfunctioning of my internet banking, I shall be extremely grateful that if you could reverse any penalty charged on my card No. 1004. An early reply will be highly appreciated.
Regards.

Cdr J K Bhargava