Citibank Credit Card — wrongly debiting charges

I got this credit card since last two years but not yet receive my pin number to withdraw cashfrom the atm i have send complaint but non of the action has been taken on it

Your call centre staff only for demanding the payments not for any types of compliants of the customer. In one day at least six telephone calls for the delay of the payments whereas i complined many times for the wrong debit done on my card on account of Health Insurance renewal charges . I never agreed for the renewal of such health insurnce. I replied to your staff many times for settiling this issue . Today someboday called and threatened to debit the interest in my account. You should understand the pain of a person is getting six to sevn calls in one day when I am attending important meeting etc and tell such things what will be the reaction of the customer . These types of services I am getting from CITI GROUP . This is the only reason I am not using your card at all . If you can send me final total outstanding on my loan, I will payback in one go and close this card account. After that I will surrender this card for cancellation. I am not interested to deal with such services.

with best regards .

i wanl aplicacion for credi card