[Resolved]  Citibank Credit Card — Credit card account settlement

Address:

Pune, Maharashtra

Dear Sir / Ma'am,
The mail given below is self explantory. My wife (Ruhi Ranjan - [protected]) had cleared her credit card bill but inspite of that Citibank kept on adding interest on the amount. When we took up this matter with them through the good offices of Mr Julio Ribeiro, they sent this mail.

But even now when we went for a new consumer loan, we find that it has not been made NIL with CIBL on the other hand its getting compounded still which had affected our credit.

Request for a redressal of the same and our credit ratings to be reinstated.
Best regards,

Sanjeev Ranjan
[protected]
[protected][protected][protected][protected][protected][protected][protected]
Mail received from Julio.[protected]@citi.com office on Wed[protected] at 11:50 sent to my wife at her Cognizant email id Ruhi.[protected]@cognizant.com (Ruhi.[protected]@cognizant.com)

Dear Ms. Ranjan,

Thanks for your mail.

As mentioned in our earlier mail, we again confirm having refreshed the data in CIBIL and wish to confirm that the outstanding on your card ending 6002 has been maintained as Nil with CIBIL.

We request you to visit CIBIL website at www.cibil.com for further information.
Should you require any information / clarifications, please contact our officer Ms. Aarti Singh at Toll free No.[protected] between 08.30 AM to 05.30 P.M (Mon-Fri).

Best Regards

Sushil
(On behalf of India Collections Grievance Head)