Citibank — Fraud on Credit Card

Address:

New Delhi, Delhi

I am a credit card holder for Citibank. On 21st of Nov 2012 I received two messages in the morning around 07:15 AM and 07:19 AM about the two transactions that happened on my card amounting $700 and $900 which I did not do. I called Citibank immediately to inform regarding the same but they refused to take any action by saying that there is nothing that they could do till the transactions are claimed by merchant except blocking the card. I told them repeatedly as it was a fraud transaction and I did not do it they should block it.

I also sent them the dispute declaration form as requested by them on 22nd Nov 2012 but no action was taken. On 24th Nov the transaction was claimed by the merchant but still they did not take any action. On 25th Nov when they received a complaint from the National Consumer Helpline they registered my complaint and gave me a temporary credit and informed that the investigation would take around 60-180 days to finish after which they would take the decision that the transactions are fraud or not. I am completely at their mercy regarding the same. I have also filed a complaint regarding the same with Economic Offences Wing at Mandir Marg police station but no action was taken and after a month received a letter from them that they have forwarded my complaint to the local police station.

I am completely stuck and not sure what to do regarding the same. Where should I approach to get my money back.

Please advise. My Phone number is [protected]