[Resolved]  Citibank — rude behaviour and violation of data protection act

Address:

Mumbai City, Maharashtra

Hi Sir/Madam


I would like to make a formal complaint against Sandeep Sharma from citibank for rude behaviour on the phone with me and my mother. The tone in which he interacts is completely unacceptable. If this has to do with my account the interaction should be with me and not anyone else. Your complete organisation lacks the knowledge of DPA (Data Protection Act) and telephone etiquettes.

DPA is not only sharing someone’s personal information with someone else however it is also asking questions about that person from someone else who is not responsible. My major concern is the rude and appalling manner in which Sandeep interacts. Constant over talking, a very negative tone, sarcastic use of words.

In future I would like to interact with associates like Sandeep Sharma or Reshma Shetty (FYI..Who was not any better) and any further interaction happens with me directly and NOT WITH ANY ONE Else.

I hope this email is taken with some level of seriousness unlike another helpless customer’s letter and any further interaction happen with you.

Thanks and Regards
Fedrick W