[Resolved]  Citibank — wrongly charged and forced to pay money on credit card number [protected]

Address:

Mumbai City, Maharashtra

Dear Sir,
MY CREDIT CARD NUMBER IS [protected]
For the month of 13/08/11 to 12/09/11 I received a bill from Citibank (credit card) for which I was charged CPP ASSISTENCE & TRANSACTION FEES of Rs(1145+99).
I was been told that I wont be charged for the CPP assistance but still I was charged.
So I told Citi Bank that I was been told that it was for free & so I won’t pay the bill.
As a result they told me that the bill would be revised and I want be charged for anything.
My complaint number for this complaint ws-[protected]
On 13/09/11-12/10/11 I again received the Citi Bank credit card statement on which my CPP assistance was not reversed but instead I was charged with more late payment fees + interest on late payment fees (300+38) making my bill of Rs1626.57.I again made a complaint on which I was assured that in the next bill everything will be reversed and I need not pay a single Rupee
My complaint number for this complaint was[protected]
On 13/10/11-13/11/11 I received another Citi Bank statement on which some amount of my CPP assistance was reversed and my late payment fees was reversed but again I was charged with new late payment fees .when I again called up I was been told that you again need not pay anything right now and your matter will be taken up , & all your calls will be checked & if we were been told that CPP assistance was free than you wont be charged anything .(I WAS BEEN TOLD THAT A PERSON FROM CITI BANK WILL INFORM ME )
My complaint number for this was -6906
On 14/11/11-12/12/11 I again received Citi Bank card statement on which I was again charged late payment fees + interest making my total amount due of Rs1433.21/-.i again made a complaint on which I was been told that by 21/12/11 they would let me know the status whether I had to pay or not.
As I did not receive a call on 21/12/11 I again called on 23/12/11 on which I was told by 25/12/11 the will let me know whether I have to pay or not.
My complaint number for this complaint was 3574
Than suddenly on 12/1/12 I got a call from Citi Bank that I will have to pay the amount & more late payment fees will be charged to you As a result I asked them to cancelled my Citibank card as a result they gave my cancellation number which is 318458 .when I asked whether I could here the tape they said it is not possible.

My only problem is that
1. if I was to pay part payment on my CPP assistance why was I not told on my first complaint and was told on my third complaint
2. why I should pay late payment fees & interest there on as I was been told that I will get a reply in two days , which they failed to do so. Clearly a mistake on their part
3. when asked to listen to the tapes why was I denied as clear violation of right to information act


We are making a payment only that no further late payment fees and interest is charged to me

I am writing this letter in confidence that some action will be taken against such injustice and I will be re-imburse for the extra amount paid by me



Atul.P.Shah
[protected] / [protected]
[protected]@gmail.com