[Resolved]  Citibank — Not giving interest for 6 years

Address:

Maharashtra

I had a corporate salary account with Citibank in Mumbai.

In 2007 there was around 10000 Rs in that account. In Nov 2012 i was in need of money so i inquired with one agent of citibank
about that money. But that agent told me that there is no money in your account. In Dec 2012 , i checked customer care with citibank for the same.
In 2013 they are telling me that they had closed my account due to some missing document in 2007 and they will not give me interest on that money for 6 years.
They are saying that thy had sent me some intimation through post in 2007 but the letter was not delivered due to short address.

now my question is:--

>>if the letter was not delivered then why didn't they sent me any email stating the same because they had my registered email with them.
>>How can at first they open an account without requisite documents and afterwords close a running account with their own choice after a long time of account being operative.
>>They kept my money with them for so many years and now they are not ready to pay the interest.Is this how the banking works.

My account Details are:-
Suvidha Saving Account
A/C No. [protected]
Prabhadevi Branch
IFSC Code CITI0100000