[Resolved]  Citibank Personal Loan — Grievance - Citibank executives are harrasing customers

My loan account number is E[protected]

Initially I paid my EMIs by ECS (via ABN AMRO) & then got it changed to PDCs (issued by VInay Dubey, my ex-husband). When we filed a case for separation Mr Vinay had instructed his bank not to encash any cheques so since that date I am making payments without any hitch. Two month back I requested your customer care to return those cheques which are lying with you (issued by Vinay Dubey). They told me to opt either for ECS or issue fresh PDCs & then we return those checques to you. I have filled up the form & till date your people has not intiated the process of sending ECS mandate to my ABN Amro bank & continuosly chasing me for payments. Cheques issued by Vinay Dubey are none of your use. I don't know for what reason you think those cheques are kept with you for security reasons. When you can't encash them then what is the point of keeping it like this. Why can't you simply return those cheques. Your people has lack of information. They are not updated with their processes & harrassing customers like anything. When I completed all formalities for ECS, they are now saying to cooperate & give PDCs as you people have some issues with ABN Amro. Why am I always suppose to understand. I delayed my court hearing for two months because of you people. It's really not acceptable. Not to test my patience further. I have no hassles in making payment I just want you to return those cheques. Also let me know how you gonna compensate me for these two months delay. I have paid my lawyer extra.

You should have policies that are customer friendly. I appreciate if you return those cheques as soon as possible & continue taking EMIs on a daily basis.My contact number is [protected]