Citibank — Refund of the amount.

Address:

Bangalore, Karnataka

Citibank offered a personal loan and with that they also offered a insurance, when they offered insurance they told me that i can cancel the insurance within 15 days from the time i receive the insurance copy and the full amount will be credited back to my account. Even after a month i did not receive the insurance copy, when i escalated the issue, they said that they will send me the duplicate insurance copy, however, the 15 days period is over and if i cancel now, it will be a prorate amount which will be credited to my account. The Citiphone officer informed me to write a letter to the insurance company and gave me the address. I wrote a letter to the insurance company on Feb 7th and its been almost a month none got back to me. On Feb 12th Citiphone executive from Bangalore came to my office and took my signature on the insurance cancellation form and informed me that the amount will refunded within 48 hours and it's nearing to a month but the amount is still not refunded.From past 3 Saturday's i am calling them and they inform me saying that we will get back to you and no one gets back to me. This is one worst service from Citi bank which i did not expect. Even when offering loan they promised me a different amount and when they credited the amount, they gave me lesser amount than what was promised. There are many hidden charges from the Citi bank which was not explained when offering. The Citi phone officers does not know the policy and procedures of their bank. For a simple insurance cancellation, they take a a long time and they themselves doesn't have the resolution and don't know the procedures.Till now they haven't got back with the resolution.
My contact number is [protected].