[Resolved] Club Mahindra Holidays — false sale | |||
My name is ajeet singh and my id is 2023802.I would like to inform you about salesman of mahimdra mr kiran gupta.We have taken this mahindra club membership from him .He was after us to take this membership when we said that mahindra has more members and less resorts its very difficult to book holidys even if you do in advance as we have read reviews about this, he assured us that he will book holidays for us and if he is unable to book for us we will get 100% refund of our money.Since we thought that he is telling us this just to do his sale we have taken this in writing with his signature .Till 7th of oct he kept saying he is trying to book our holidays however when we received no response from him we tried his cell number which he never replied .we wrote sms saying we ll go to court and inform head office as he has given us in writing that our money will be refunded he replied to our call and said that he cannot do anything for us we need to contact mr Manoj baria .After this reply from him we felt as we were cheated by him.We want this to be resolved by higher authorities of mahindra .I am sending scanned copy of that document written and signed by him as an evidence for you. Was this information helpful? | |||
Aug 23, 2016 Complaint marked as Resolved Verified Support Oct 11, 2010 Club Mahindra Holidays Customer Care's response Dear Mr.Ajeet, In reference to your review posted above, we would like to confirm that we are in receipt of your email few minutes back. I will revert to you with the status at the earliest. Please do write back to my email for any furtehr clarifications in the emantime. Regards Indira Member Relations Club Mahindra Verified Support Oct 15, 2010 Club Mahindra Holidays Customer Care's response Dear Mr. Ajeet, We understand that Ms.Madhu (Member Relations Dept) is in touch with you to address your concerns to your satisfaction. Please do write back to us for any further clarifications in the meantime. Regards Indira Member Relations Club Mahindra | |||
 2 Comments | |||
Comments
Dear sir,
This is a request to you to cancel and refund my membership[protected].
As previously i took a membership in the name of Mr. Manish Patesaria ID no 474062 in the year 2007, that time with membership i was offered a free gift of 4 jet airways ticket .After asking for the voucher again and again i never recieved those vouchers then after paying 6 EMI's i stopped paying and started complaining for the free tickets voucher but there was no reply or any settlement . I asked for the cancellation of membership but no one worked it out . So many years i spoke to many of your executives but none of them reverted.
In march 2012 one of your executive from vashi branch Mr. Imran Qureshi came and assured us that he will settle down everything and asked us to transfer the membership on Mr manish's wife's name . we agreed and did what he said and now the membership was in the name of Mrs. Deepa Patesaria ID no 2405772 .The EMI started from the month of April2012 amount was decided by Mr.Imran which was Rs.29, 239/-every month.In the month of july he gave us a discount of Rs13, 645/- which was equivalent to some free gift we did not took and the EMI amount was Rs.15, 594/- .Lastly when the September EMI came which we had stopped the payment as told by Imran only, as some amount was to be adjusted with the previous membership by you. as said by Mr.Imran "10.03% of the principal amount paid against the service tax with the previous membership will be adjusted in the last EMI."As the ASF was due i had already paid that also.
I blocked a holiday for Mussorie for 26th of may and as per your your call center my ID is showing an outstanding amount due to which i cannot avail any holiday.Thus i contacted so many of your executives to settle the issue and let me know but till date there isn't any solution for the issue.
On 15th April firstly i spoke to an executive Sriram from Chennai regarding the matter he assured to sort out the same but there wasn't any call back, then on 24th april i spoke to Naushant, then on 3rd may to Rajila, 6th May to Sriram and then on 7th May to Chandni, 8th May to Sukanya, everyone assured to do something but there was not any call back.In between i tried to call Mr.Imran also but he never answered our call and never replied our messages, he never took the members seriously .On 9th May I spoke to Srividya and she also requested me to wait till 11th and she will speak to some higher authority regarding the matter but Srividya also failed to call.On 12th i emailed Srividya which she has not yet replied.In my mail i wrote her that my Mussorie tickets are booked, im leaving Mumbai on 18th and i have not received the voucher till date.I had mailed you all also but no one cares to reply if you maintain any records you can check.
Now i do not want to continue with the membership.I tried to maintain a friendly relation with CLUB MAHINDRA despite of all this matter i paid my ASF also, i restarted with the membership with a fresh start but i was disspointed.
This is a request to you to cancel and refund my membership[protected].
As previously i took a membership in the name of Mr. Manish Patesaria ID no 474062 in the year 2007, that time with membership i was offered a free gift of 4 jet airways ticket .After asking for the voucher again and again i never recieved those vouchers then after paying 6 EMI's i stopped paying and started complaining for the free tickets voucher but there was no reply or any settlement . I asked for the cancellation of membership but no one worked it out . So many years i spoke to many of your executives but none of them reverted.
In march 2012 one of your executive from vashi branch Mr. Imran Qureshi came and assured us that he will settle down everything and asked us to transfer the membership on Mr manish's wife's name . we agreed and did what he said and now the membership was in the name of Mrs. Deepa Patesaria ID no 2405772 .The EMI started from the month of April2012 amount was decided by Mr.Imran which was Rs.29, 239/-every month.In the month of july he gave us a discount of Rs13, 645/- which was equivalent to some free gift we did not took and the EMI amount was Rs.15, 594/- .Lastly when the September EMI came which we had stopped the payment as told by Imran only, as some amount was to be adjusted with the previous membership by you. as said by Mr.Imran "10.03% of the principal amount paid against the service tax with the previous membership will be adjusted in the last EMI."As the ASF was due i had already paid that also.
I blocked a holiday for Mussorie for 26th of may and as per your your call center my ID is showing an outstanding amount due to which i cannot avail any holiday.Thus i contacted so many of your executives to settle the issue and let me know but till date there isn't any solution for the issue.
On 15th April firstly i spoke to an executive Sriram from Chennai regarding the matter he assured to sort out the same but there wasn't any call back, then on 24th april i spoke to Naushant, then on 3rd may to Rajila, 6th May to Sriram and then on 7th May to Chandni, 8th May to Sukanya, everyone assured to do something but there was not any call back.In between i tried to call Mr.Imran also but he never answered our call and never replied our messages, he never took the members seriously .On 9th May I spoke to Srividya and she also requested me to wait till 11th and she will speak to some higher authority regarding the matter but Srividya also failed to call.On 12th i emailed Srividya which she has not yet replied.In my mail i wrote her that my Mussorie tickets are booked, im leaving Mumbai on 18th and i have not received the voucher till date.I had mailed you all also but no one cares to reply if you maintain any records you can check.
Now i do not want to continue with the membership.I tried to maintain a friendly relation with CLUB MAHINDRA despite of all this matter i paid my ASF also, i restarted with the membership with a fresh start but i was disspointed.
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Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.