[Resolved] Club Mahindra Holidays & Resorts — no refund | |||
Was induced into buying mahindra holiday by INDORE SALES TEAM on 10 june2012( 1 day best offer) Paid 20900 as down payment for WHITE STUDIO. MEMBERSHIP NO 2429082 mentioned that ( 1)there was no cancellation charges( only 1 nt retention in case of no show) (2) when booking for both white and red season I could book 6 mths in advance but would get only 5 nt in red season instead of 7 nt in white. on 24 jun received welcome call and came to know that cancellation rules state that all nighta are lost if cancelled less than 7 dy in advance. after 3-4 dys received membership card and brochure. Realised that red season booking only 15 dys in advance and all school holiday in red season.My kg class daughter prevents me from availing non school vacation time as holiday for next 12 years. Holiday inpeak holiday scool vacation times cannot be planned 15 dys in advance considering train booking advance open 4 mths before. on 4 july sent mail that i want to terminate membership Refused refund that I had not informed wthjin 10 dys of Downpayment .Coerced to take red season which i cannot afford. when wrong information given by sales team when downpayment taken how can 10 day rule be valid PUNISH INDORE MAHINDRA SALES TEAM AND REFUND MY DOWNPAYMENT. I WILL RETURN THE UNUSED GIFT( TRAVELLING BAG AND 5 NT STAY AND 3000 WORTH FOOD COUPONS) Was this information helpful? | |||
Aug 28, 2016 Complaint marked as Resolved Verified Support Aug 20, 2012 Club Mahindra Holidays Customer Care's response Hi, Thank you for bringing to our attention your complaint. We regret the occurrence of the same and reassure you that we will work hard to resolve it. We’ll keep you posted on its progress We’d like to keep you updated on our progress so please send your contact details to Online.[protected]@mahindraholidays.com. Regards, Ronnie Ninan Thomas Member Relation Club Mahindra | |||
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Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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