[Resolved] Club Mahindra, Pune — Club Mahindra Services | |
My Membership ID is 1444932. I had applied for cancellation on 7th Match 2009. As per the written documents, refund should be received within 30 days. a) I didn't got any refund after 30 days and there is no communication from club mahindra. b) I contacted club mahindra in the first week of april. Club Mahindra representative assured me that I will get the refund on 15 the April. But it is not happned and there is no communication from club mahindra c) I contacted club mahindra agtain and I got the new date of April end. d) At the end of April no coomunication from Club mahindra so again I contacted club Mahindra. Club Mahindra representative gave me new date of 15 the May. But i didn't got any refund from club Mahindra. it was very frustrating for me. e) I contacted club Mahindra on 15th May and they given me new date 0f 20 Th June. Poornima Agarkar had given the date of 20th June in writing. f) Today 15th June, I received call from Club Mahindra representative Deepa and she told me that I will get the refund on 31st July. I told her that club mahindra had given me the date of 2oth June. But she shamlessly and arrogantly told me that now new date is 31st july. I informed Deepa that club mahindra had assured me date of 20th June and that is also in writing. But Deepa again talk with me arrogantly and told me that now new date is 31st July. I am not expecting such type of behaviour from Club mahindra represenrtative (being the hospatality industry ). I tried to contact Poornima Agarkar but she was not on the seat. I feel that Poornima Agarkar is harrasing me. There is no value for written documents. Heraafter I will not refer any friends/relatives to club mahindra and will inform this incident to all. Was this information helpful? | |
Dec 3, 2016 Complaint marked as Resolved Verified Support Mar 01, 2010 Club Mahindra Holidays Customer Care's response Dear Sandy, Thank you for voicing out your concerns through this forum. In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction and the refund cheque has also been received by you. May I request you to kindly acknowledge the same. For any further queries please write to my email - indu.[protected]@mahindraholidays.com. Thank you for giving us an opportunity to be of service to you. Regards Indira Member Relations Club Mahindra | |
 6 Comments | |
Comments
I have an identical complaint of club mahindra not keeping up to their promises. My money was swindled on the 30th March 2009 and I am still waiting for a promise of them refunding it, which is long pending. Hope they act to the name of the company. Lot of discomfort for the person who unknowingly get into this situation. Customers, please be aware of such fraudulent people.
Reply
It is not the company which wants to ill-treat the customer but the employees with un-professional attitude that is causing such harassments to valuable customers. It is upto the company to address this issue, lodged a complaint let us see how they react to it.
yes you are right, club mahindra sales executives are all cheap, they will not give you anything they have promised, they just want money from our pocket. the mebership is not at all worth the money they charge. you will never get your bookings confirmed how much ever early you plan. a research by a company who have done investmernts in club mahindra says that club mahindra have only 30 % reservation for their members in any of the resorts you book. rest 70% is open to non memberes, now this is really cheap. we pay all the money in advence, we also pay annual maintainenece and we never get bookings, this has happened with me. i had requested them for booking at goa on 20th october2008, it was full according to the call centre executive, but when i call them again as a non member then they had 15 rooms availabe. now thats the game they play. they build the resorts with our money and they sell it to other people by charging them .
I totally agree with this. Their people lack the basic etiquettes and I have got similar complaints from many of my friends,
Hello friends,
I have an option for all you people.I can understand your situation. I can give you the best deal available in the market. About our service let me tell you we are into direct sales. So without customer satisfaction our business is zero. You will get your booking wherever you want whenever you want, just you need to book your holiday 45 days in advance. We have our 6 home resorts in Thailand and South Africa, besides that we are associated with 3000+ resorts worldwide. In India you can access all Club Mahindra and CountryClub resorts through our Club Membership at a lesser price, plus we have in total 47 associated resorts throughout India. You don't need to believe in my words. You will know it by yourself after your first holiday with our service. So don't wait. Take a closer look at it. Send me your specific requirement. I will contact you with the best suitable deal for you. You can't afford to miss this opportunity. I can guarantee that you are going to love it.
You can send your requirement in this mail address
biz.[protected]@gmail.com
Regards
Chiranjit
I have an option for all you people.I can understand your situation. I can give you the best deal available in the market. About our service let me tell you we are into direct sales. So without customer satisfaction our business is zero. You will get your booking wherever you want whenever you want, just you need to book your holiday 45 days in advance. We have our 6 home resorts in Thailand and South Africa, besides that we are associated with 3000+ resorts worldwide. In India you can access all Club Mahindra and CountryClub resorts through our Club Membership at a lesser price, plus we have in total 47 associated resorts throughout India. You don't need to believe in my words. You will know it by yourself after your first holiday with our service. So don't wait. Take a closer look at it. Send me your specific requirement. I will contact you with the best suitable deal for you. You can't afford to miss this opportunity. I can guarantee that you are going to love it.
You can send your requirement in this mail address
biz.[protected]@gmail.com
Regards
Chiranjit
I got selected for Samsung S7 and trip to London but no update till yet
You are selected to get a Free Samsung S7 edge or fully paid 3N trip to London. Take a Club Mahindra membership & grab your offer. SMS CLUB 56070 T&C I got this text message on my smartphone so is dis fake?Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002