[Resolved]  Maruti Suzuki India Limited — Clutch Plates Failure @ 12000 Kms only. - HR 51 N 4728

Dear Mr Pankaj Narula,

WIth utmost dissappointment I here by submit by grevience via this source which I tried through your Maruti team in Hyderabad and Gurgaon. Names of the Maruti team members contacted for help (but of no use) can be given immediately upon request.

I am supposed to be the pround owner if Maruti 800 personaly using (In Delhi we also own Baleno, Wagon R, Zen and Alto also), make 2005 December, inbuilt AC, sort of Steel Greyesh color. Almost driven 48000Kms, everytime service done with The Preferred Maruti Service Stations. Car is "Single Hand Driven" at all times and maintained very well.

Back ground : Due to the negligence of One the Service Staion team in Hyderabad (RKS Saboo Motors) clutch and pressure plates were to be replced @ 36000Kms.

Day before yesterday (28 June 09) I went to review my car to Varun Motors as low pick up, clutch feels to be not responding well. Met of the Mecanic and supervisor of the work shop and is again suggested to replace Clutch and pressure plates after car is driven almost ONLY 12400 Kms.

Isn't this SURPRISE for all o[censored]s ?

Let me put this is in NUT SHELL !

If we look at the life of Clutch plates at the first tenure (which was 36000Kms) which was company fitted, and if I now compare with what is replaced by the authorized service vendor - VARUN MOTORS, Begumpet, Hydrabad which can't even long for 12400Kms and now needs to replaced as suggested by one of the Engineer in Varun Motors, Mr Kiran.

Moral of the Story - Company fitted Clutch plated bieng GENIUINE goes well almost 36000Kms (eventhough Saboo Motors guys messed up) and new CLUTCH PLATED fitted by the VARUN Motors seems to be DUPLICATE / INFERIOR quality spares and hence unable to go LONG way !!

This small, but very unfortunate incident I would like to bring ro your kind notice which confirms that eventhough bieng your authorized vendors they CHEAT geniuine customers who never think of going to road side mechanic to ensure and see that MARUTI SUZUKI product is well mantained all time in an expectation car gets best of the service and treatment from so called MARUTI SUZUKI AUTHORIZED SERVICE STATIONS.

Kindly assist to repair my car to avoid any further damage as this is the only one mode of transporation with me in Hyderabad.

Thanks in anticipation and look forward to your reply.

Regards,

Magan Khera
[protected]@hotmail.com
[protected]
HR51 N 4728