[Resolved]  IFB Industries — Complaint against IFB Microwave - Tkt No - 2317611

Hi,

This is in regards the complain that i had registered with IFB about 2 weeks back but still there has been no response from the IFB.

I would like to inform you that there have 2 visits from the IFB engineers till now since i raised this ticket with IFB. The service engineer have replaced the transformer of my microwave with a new one but each time the transformer gets burnt out. And as of now my microwave is non functional.

I am still waiting to hear anything from IFB now. Every time i try the local IFB customer care number Of Calcutta they are routing me to call the IFB head office number of Calcutta and ask me to contact some Ms Uma (Contact no[protected]. But there is no response from the number. I am highly disappointed from the kind of service they are providing me after just 2 months of me buying the brand new microwave.

Owing to this I would request you to please change this IFB microwave with a new one as i presume that there is something wrong with the basic build of this piece because it is not generally expected from a big and famous brand like IFB that its product which is only 2 months old is performing like this.

I hope you take my feedback in good sense as i am only trying to bring to your notice the kind of grivences we customers have when we buy products from such big brands like IFB and then those products perform so badly.
Also i am not satisfied with the kind of after sales services that has been provided to me from IFB customer care here in Calcutta and the kind of response my dealer (Capital Electronics shop, Ultadanga, Kolkata ) from where i bought this microwave is giving for this case is simply not acceptable.

Please look into this matter as an urgent request and do let me know how i can change my microwave with a new fresh piece altogether. Do i need to go to my dealer and ask him for a replacement piece ? Please clarify this at the earliest.

Do keep me informed on the same.

Thanks,
Ravi