[Resolved] Complaint Against Indiatimes Online Shopping — Selling faulty electronic gadgets | |
I am a regular reader of Times of India newspaper. Daily there is a shopping advertisement from indiatimes shopping selling commodities at half the price as compared to the normal market price. The advertisement is pretty attractive and appealing for a normal customer to get lured into buying their product. On July 28th 2007 times of India Bangalore edition an advertisement came for a O2 PDA mobile phone at half the price from the normal market price. I happened to place the order for this cellphone. The actual price of this commodity is Rs 42000/- however I got this product for Rs 19990 and I had to pay an additional Rs 500 as delivery charges. I got the product delivered on 28th of august. 20th of September my device started mal functioning and I was directed by indiatimes to call up the service centre of O2. With great difficulty I got the helpdesk number after trying for for 2 days. I was informed someone would come and pick my device from home and take it for repair. I demanded for replacement as it was less than a month and my device started giving problem. After repeated followup with the O2 helpdesk number I was informed my set is a faulty set and would be replaced. However I got my device on 26th oct and it was the same device. When I tried calling back O2 helpdesk number no one picks at all and till date no one has picked. I called Indiatimes shopping people and asked them to help me. They happened to give me the same O2 helpdesk number which no one picks[protected]. When I informed them to replace my set since I ordered through them. Indiatimes shopping people informed me they can only help me by directing me to the O2 helpdesk number for assistance they can’t do anything better than it. I have spent Rs 20450 on this mobile set which has gone down the drain. I do not wish to do any further business with them. Indiatimes do not have good after sales service. I would request people please think twice before you go for any online shopping orders from indiatimes.They sell all faulty products and would never assist in resolving the issues. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |
 8 Comments | |
Comments
I had booked a Pentouch Mobile 3 G phone, and they had told me that the order will be received with in seven days but till now (12th day) (15 Jan 09) I did not get the phone This is my order No[protected]. After enquiring the matter with their office. The reply i got that you please the order back we will refund the money. How they are careless about their work. You will be getting your phone shortly. But no exact date they had given to us.
Reply
I purchased Wespro Digital Camcorder DV6800 Invoice date 19.01.2009 DELIVERED on 20.01.2009 Through TNT.The camcorder turned out to be faulty.I have paid through Credit card.I lodged my complaint with India Times(Ref complaint no.913363) But now more then 8 days nobody bother to call and check my complaint.When you call Indiatimes call centre they say some Aman will call you back but that never happened.I even Called my Bank State Bank of India and they say they cant do anything.If my Bank cant do anything then the Bank name shouldnt appear in the payment mode.This clear case of cheating people by giving faulty goods.As they know that there is no way you can catch hold of Culprits.But I wont keep quite I will see that I get my goods replaced or even I will go ahead with Consumer court if required.So, Indiatimes beaware of this gimmick of selling goods online and fooling people.If any body is listening please take immediate action.
Siraj Sarang
Buyers order no:[protected]
Siraj Sarang
Buyers order no:[protected]
Then my dear friend why don't u launch a cmpliant in consmer forum??
i had ordered a jewel combo order no.[protected] from indiatimes shopping site.n after receiving lodged a complain to replace complain no.1187334.i want the refund of my money n cancellation of the product as soon as possible.as the items i got are not the one i saw on the shopping site.it is of a very inferior n low quality and also all damaged and few sets are not full.i have been cheated so pls cancel my order n get me the refund.any i'll return he product as per the return proceedure.
my order number is[protected]. parcel recevied on 3.8.2009 but gcnot received till 22.8.2009.
our order no.[protected], we are not satisfied after sale service because we cant receive gift cirtificates of rupees 1500, also poor customer care
one of the worst portal
I have had a similar bad experience with indiatimes shopping. I wanted to order a few sarees that they advertise on their products page for the first time ever. Thankfully before ordering the more expensive ones I decided to order a saree for Rs 1600 which by no means is exactly inexpensive.! They sent me something totally different! Different color combination, different design, an ugly saree! When I contacted them about it, they first told me, they will replace it and got it collected from my home via their courier service Aramex. After many phone calls and some waiting, the package arrived the second time to my address. But I was horrified to see that they sent the same saree back to me in an awful state, all crumpled up and totally different from the product that I had chosen from their products page! I got in touch with them again and asked them for a refund, and this time after umpteen number of phone calls and mails I am still waiting for their courier to pick up the package from my home. They give me some excuse everyday and have not yet collected the saree from me in spite of repeated reminders, pleas, mails and phone calls. It has been a total waste of my money, time and effort. And on top of that, from the time I put my mobile number which has been on National DND service for many years now on their site while placing the order, I have suddenly started receiving unsolicited calls and sms from some advertisers, which makes me wonder how exactly did my number get out suddenly after all these years! Really bad service and no reliability at all!
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