Coolpad India — Mobile complaint-Sick service

Address:

Andhra Pradesh

Sir,
I had purchased one handset from Reliance showroom in Himayatnagar
Hyderabad India The details of which are given below: Coolpad S100
CDMA handset, Manufacturer: Yulong computer telecom Scientific co
China Marketd by: Iton communications Pvt ltd BhiwaniBilled
by:Reliance communications on[protected] for Rs 4500/- vide invoice no
[protected]
Owing to frequent hangups and low reception of incoming calls I had
approached your service centre two months back(Accel Frontline
Services Ltd,32,Sarojini Devi rd secunderabad) and was told that the
software needs to be updated and thus problem will be resolved. I was
also told if problem they shall replace the handset for which I need
to provide three copies of the bill . I handed over the set and they
gave back the set after a wait of two hrs stating that they have
updated the software . I collected the set in good faith with due
anticipation that my problem will be over.
Unfortunately after 45 days or so I did not find any improvement in
performance of the set and same problem persists and today I
approached and demanded replacement of the set . The service centre
personnel accepted my set and acnowledged that there is problem in the
set and shall replace the part only and issued a job card vide
HYD-CP-003818 dt[protected].
Would like to know from these marketing Agents why should they peddle
unreliable Chinese make mobiles that remain more dead than alive ,
Should not the service centre be asked to replace set immediately .
Less said the better of the service centre response - it took almost
1-15 hrs (75mts)for them to attend and let me collect the job card and
lone girl manning with more than 25 customers in toe. Why the hell
should a reputed giant like Reliance become a partner in this day time
loot or be in the company of people who treat the customer with
contempt be it sales /marketing or service centre. Will you care to
ascertain how a customer who already has been assured earlier of
better performance of set ,subsequently failed in its promise be
expected to be believed this time. I demand replacement of the set in
Toto. Handset remains with the service center till further advice
from ur end.
One fails to understand how reliance could be so irresponsible letting
marketers to market their substandard products in its premises and
letting its captive customers for a royal ride. Less said the better
about customer care, since handset sale do not come under service
complaints ,it seems a defective or a substandard handset is no one's
baby.
Will the Reliance /Accel frontline services Ltd/Iton communications
Pvt Ltd who are selling/servicing and marketing care to respond how it
convinently let marketing of such handsets fit for Daryaganj or
Pallika Bazaar footpaths of Delhi in its premises as if outsourcing
such sick rabid worthless sets enhances its reputation of being mass
marketer.

N.Nagaraja Rao,[protected],Raghavendranagar,Secunderabad-61 M
[protected] Land line [protected]
CC: (1) Accel Frontline services, SECUNDERABAD (2)Iton communications
Pvt Ltd (3) Reliance communications Hon Anil Ambani (Corporate
office)via email. (4) Consumer complaint cell New Delhi for
publication (5) New Indian Express (6) Consumer complaints
column-Deccan Chronicle Hyderbad - Consumer forum - Economic times for
publication in Mumbai edition.
(Scanned copies of bill and job card encl please for authentication of
the complaint lodged with marketers and service agents and with
Reliance who are peddling Chinese made mobiles )