[Resolved] Cox And Kings — Misleading customers
My company used Cox and Kings for an international travel. We were going to an exhibition as exhibitors. When signing up for the package they promised us that they would be providing a 3 - 4 star accomodation with transportation to and from the exhibition grounds. Upon arrival, we realized that we were put up in a retirement home (not even a 2 star accomodation!). As exhibitors we had to stay back until the exhibition was closed, but they told us that the transportation was provided only until 7:30 pm an hour before closing time. After threating to call the local police to lodge a complaint, they agreed to pick us up after closing hours. Our MD landed there earlier since he went left early for other business meetings. Upn arrival in Germany he realized that there was no reservation on his name! He had to pay for that night and check in into a hotel. Their service was deplorable, their staff is not trained (we had to fill in the visa applciations 5 times due to their errors). Please do not use COX and KINGS for any of your travels. You do not know what you get until you land in the place.
Complaint marked as Resolved Aug 31, 2016
Cox & Kings India Customer Care's response, Jan 14, 2011
We regret the inconvenience caused. If you would like to get back to us regarding the same or anything else, do send us the following details on firstname.lastname@example.org.
1. Mobile no.
2. Travel Package name and booking reference no.
3. Date of departure
4. Reason for Complain
5. Date of Purchase of Package
Corporate Communications Cox & Kings
Cox & Kings India Customer Care's response, Dec 24, 2012
We would like to take a look into the matter immediately.
Can you please email us your contact no to email@example.com?
--Team Cox & Kings India.
Cox & Kings India Customer Care's response, Jun 21, 2013
We would like to look into this immediately. We request you to mail the details of this issue and your contact information to firstname.lastname@example.org. This will help us understand and do the needful to ensure customer satisfaction.
---Team Cox & Kings India
Cox & Kings India Customer Care's response, Jul 02, 2013
It is a kind request to all to send your complaints on email@example.com in future. This will help us serve you better for any inconvenience that may have caused you.
---Team Cox & Kings India
Cox & Kings India Customer Care's response, Jul 08, 2013
Dear Raj Kishore,
Thanks for bringing this to our attention and we would like to look into this immediately. It is a kind request to mail the details of your complaint on firstname.lastname@example.org. This will help us serve you better for any inconvenience that may have caused you.
---Team cox & Kings India.
Cox & Kings India Customer Care's response, Dec 27, 2013
We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details to email@example.com. This will help the concerned team to get in touch with you as soon as possible.
Your Unique Reference Number(URN) is 2013_39. Kindly mention the URN in your mail.
Team Cox and Kings India
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