Cox And Kings — Misleading customers
My company used Cox and Kings for an international travel. We were going to an exhibition as exhibitors. When signing up for the package they promised us that they would be providing a 3 - 4 star accomodation with transportation to and from the exhibition grounds. Upon arrival, we realized that we were put up in a retirement home (not even a 2 star accomodation!). As exhibitors we had to stay back until the exhibition was closed, but they told us that the transportation was provided only until 7:30 pm an hour before closing time. After threating to call the local police to lodge a complaint, they agreed to pick us up after closing hours. Our MD landed there earlier since he went left early for other business meetings. Upn arrival in Germany he realized that there was no reservation on his name! He had to pay for that night and check in into a hotel. Their service was deplorable, their staff is not trained (we had to fill in the visa applciations 5 times due to their errors). Please do not use COX and KINGS for any of your travels. You do not know what you get until you land in the place.
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