I have been interacting with Cox & Kings since 30 Oct 2013 & till date not even a single step
has been moved without my continuous follow ups.
Phase I of Irritation:
I had selected Cox & Kings UNFORTUNATELY for my Honeymoon travel to Andaman. And after taking
the initial payment of Rs. 6000/- these guys seem to have been disappeared. I had to follow up
for almost 2 - 3 weeks time to get confirmation on the bookings. And just 2 days before my
planned travel date WHEN I CALLED up the Customer Care (Mr. Sachin Suryawanshi), he was
totally clueless about my travel (I NEVER GOT ANY CALL FROM COX & KINGS TO CONFIRM ANYTHING.
this is really hopeless). He was so much confused about the date, destination etc of the
travel. When I asked about confirmation, he gave some FAKE information & promised to come back
by end of the same day & that same day never got over for Mr. Sachin Suryawanshi. After a
continuous 15 20 calls at the EOD I somehow managed to reach Mr. Sachin who again
shamelessly apologized which did not mean anything & said that he will get back to me, Which
again never happened.
Next Day, For obvious reasons since there was only 1 day was left for my travel to begin I was
in a PANIC state & tried reaching Sachin Suryawanshi & not to my surprise with my earlier
experience I could only reach him after some 5 10 calls. And to my utter SHOCK & DISMAY he
such SHAMELESSLY asked for some time to confirm my travel. I HAD TOTALLY LOST IT BY THEN. I
asked him immediately to cancel this trip to which he was quite responsive & shamelessly said
that Madam cancel toh ho jayega but Rs. 4000/- deduct ho jayega. I must say this was really
PATHETIC. I asked him to connect me to his manager. And then I was connected to Mr. Abijeet
Gaikwad. After some explanation of the whole story he agreed about miscommunication from Cox &
Kingse end & apologized. He also promised that I will get the whole amount refund of Rs.
6000/- in 2 3 working days by cheque at your Aundh, Pune office.
Phase II of Irritation:
Again since 25th Nov I NEVER GOT any communication from you guys end. I have been following up
since then & till today no payments have happened, Mr. Abhijeet has disappeared like anything.
Not traceable . Even Mr. Suryawanshi is never reachable on his extn. Seems like at Cox &
Kings, employees just get paid to relax either in or out of office. Mr. Abhijit or Mr.
Suryawanshi have not been able to tell me any reason for delay. And when is the payment
expected. I must appreciate Mr. Sachin is still living upto his name of shamefully asking time
to get back to me which STILL Never happens. Then one fine day when i managed to reach Mr.
Suryawanshi, he really had no words to say&.he AGAIN ASKED FOR SOMETIME & this time he also
requested me for my Bank Account details, which was given to him & he promised to come back to
me in 24 hrs. time & this time. And I had no option to agree.
AND AGAIN I FELL FLAT on my face with Mr. Suryawanshi disappearing. Its been 4 days of that
conversation & no update to me.
And just to give you one more update today Mr. Suryawanshi accidentally happened to pick my
call & the moment he realized I was on the other side he disconnected & again not traceable
since this morning.
During all these events Mr. Suryawanshi & Mr. Abhijeet (His so called Boss) have never been
understanding, empathetic & considerate. And Mr. Abhijit never spoke to me after that 1
conversation on 25th Nov.
I have to say that everyone plans a holiday to take a break from day to day hassles & if
planning a break with Cox & Kings is so full of irritations I would never ever recommend it to
even my enemy. And for god sake this was my Honeymoon plan which has to be special & to make
it worst mine got totally cancelled. ALL THANKS TO COX & KINGS
I am totally dissatisfied with the way Cox & Kings have been behaving with me. This is a
ruthless behavior. Hopeless!
Are you people running a How to Cheat Academy.
Can I expect some response on this. And PLEASE a response with closure to my agony &
Can you keep some professionalism here.