Cox & Kings India Customer Care
Cox & Kings India Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
100
COMPLAINTS

Cox & Kings India Customer Care

Cox & Kings India Ltd.

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Address
Turner Morrison Building, 16 Bank Street, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
2
0


Fax:
Fax:
+91 11 2617 7373
[New Delhi]
+91 11 2331 7373
[New Delhi]
+91 33 4018 3683
[Kolkata]
+91 14 1222 1236
[Jaipur]
+91 22 2270 9161
[Mumbai]
+91 44 2836 5902
[Chennai]
+91 83 2664 2509
[Goa]
+91 40 6682 4

Additional info
Contact Details

Feedback

Locations

Ahmedabad
20/21, Sanskar Complex, Next to Ketav Petrol Pump, Polytechnic Road, Ambawadi, Ahmedabad 380015
Tel:
+91 79 2656 0444
+91 79 4000 1444
+91 79 4000 1402
+91 79 4000 1403
+91 79 4000 1405
Fax:
+91 79 4000 1400

Kochi
Darragh Smail Chambers, 39/6822, 1st Floor, M.G. Road, Ravipuram, Kochi 682015
Tel:
+91 48 4235 0973
+91 48 4235 0974
+91 48 4238 0581
+91 48 4238 0582
+91 48 4422 0422
Fax:
+91 48 4236 0151

Bangalore
No. 22, BMH Complex, K.H. Road, Bangalore 560027
Tel:
+91 80 2223 9192
+91 80 2207 1000
+91 80 2224 2350
+91 80 4906 1000
Fax:
+91 80 2223 8911

Hyderabad
Anam Plaza, MCH 8-2-618, Road No. 11, Lane Opp. to Care Hospital, Banjara Hills, Hyderabad 500034
Tel:
+91 40 4477 4000
+91 40 6666 7666
+91 40 6666 7667
+91 40 6666 7668
Fax:
+91 40 6682 4947

Goa
502, Kamat Towers, EDC Complex, Patto Plaza, Panaji, Goa 403001
Tel:
+91 83 2243 8778
+91 83 2243 8779
+91 83 2243 8780
+91 83 2243 8781
+91 83 2665 2155
+91 83 2665 2167
Fax:
+91 83 2664 2509

Chennai
Karuna Corner 10, Spur Tank Road, Chetpet, Chennai 600031
Tel:
+91 44 2820 9500
+91 44 2836 3000
Fax:
+91 44 2836 5902

Mumbai
Turner Morrison Building, 16 Bank Street, Fort Mumbai 400001
Tel:
+91 22 2270 9100
Fax:
+91 22 2270 9161

Mumbai
Vaman Centre, Makwana Rd, Marol, Andheri-E, Mumbai 400059
Tel:
+91 22 6196 8888

Jaipur
Tirathraj Apartment, Ground Floor, Jacob Road, Civil Lines, Jaipur 302006 (Rajasthan)
Tel:
+91 14 1222 0060
+91 14 1222 0061
+91 14 1321 1533
+91 14 1222 2560
+91 14 1222 2565
Fax:
+91 14 1222 1236

Kolkata
6, Little Russel Street, Kankaria Estate, Gr. Floor, Kolkata 700071
Tel:
+91 33 4018 3600
+91 33 2255 2600
Fax:
+91 33 4018 3683

New Delhi
Alps Building (Central Block), Ground Floor, 56 Janpath, New Delhi 110001
Tel:
+91 11 2373 8811
+91 11 4129 7900
Fax:
+91 11 2331 7373

New Delhi
Block A & B, Kamal Cinema Commercial Complex, Safdarjung Enclave, New Delhi 110029
Tel:
+91 11 2676 7900
+91 11 2676 8811
Fax:
+91 11 2617 7373

View More Information...

Customer satisfaction rating
4%
Complaints
100
Pending
9
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Cox & Kings India related photos (3)

Cox & Kings India Customer Care related pictures (3)

Cox & Kings India Complaints & Reviews

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Cox & Kings India — Poor service not as per itinerary

 tgpl on Aug 16, 2016
Ref : American Bonanza 13days/14 nights departure New Delhi 22nd July 2016.
Dear Sir
As per itinerary. on Day 1 we were promised illumination tour of Times Square but the promised tour did not take place. We were deprived of Times Square.
Day 1 after the tour Dinner was guaranteed. But no Dinner were provided and we had to sleep empty stomach.
In Washington DC we were promised guided tour. But the guides always came late and hence the tour could not be completed.
We request compensation to be provided to us for bad and poor service.

Thanking you
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Website doesn't provide clear instructions/links not working/no email from them

 frustratedcustomer84 on Aug 15, 2016
Hi,
I have used cox and kings for the below services
1. Renew passport for my father
2. Renew passport for my husband
3. Renunciation form
4. Oci application

All the above services where a pain to complete. Passport renewal was hard until i filed for an oci which was the worst service.

They don't have clear instructions for any of their services. We have to dig into multiple threads and post by individuals who have used the service before to get a good understand. The links that they have on the website never works. Why provide links...
Complaint comments  Read comments Complaint category Passport Services

Cox & Kings India — Indian visa

 g8m on Aug 9, 2016
I have been without my passport for 30 days. I submitted an application through cox and kings and they have lost it completely. When i receive an email update, it is indecipherable. Calls to their call center are on hold for 1 hour plus and then they request that i wait for a resolution for 24/48 hours. Every person i speak to tells me a different story and no one knows where my application is

A formal investigation of their practices should be undertaken before more passports are lost (Or stolen.)...
Complaint comments  Read comments Complaint category Passport Services

Cox & Kings India — Food/hotel & optional tours

 Maiti Ashok on Jul 26, 2016
Invoice no;1006758/0 file no;2016obt1644652;: booking no : 644652/30.05.16
This tour is being outsourced to red apple by cox & kings, only they have deputed a tour manager who has little control over red apple.
Bangkok tour.
It was fine, coach, driver, local guide, food, hotel, sight seeing are fantastic, no problem
Malaysia tour
One of the coach driver to some rude, misbehave with some passenger, the food in malacca was below standard, others ok
Singapore
The hotel room was too small, food was average, but problem was in the optional tour, tour manager...
Complaint comments  Read comments [2]Complaint category Travel Agents

Cox & Kings India — Flight ticket charges not refunded

 Poulami Kar on Jul 10, 2016
I had booked a europe trip through cox and kings nagpur branch where they did a booking date confirmation for 4th july and return on 17th july. however they conviniently changed date saying the group could not be formed for said date. since the date was not suitable for me i cancelled the trip however they have not refunded my flight ticket cost. it was booked after i got confirmation from cox and kings and i booked a non refundable flight ticket thinking the dates are confirmed. kindly help me to get the refund of the flight ticket....
Complaint comments  Read comments [3]Complaint category Airlines

Cox & Kings India — Irresponsible behaviour of North head mr.Piyush

 Udbhavk on Jul 5, 2016
Complete defaulter behaviour, keep asking money in a way as they are blackmailing, initially asking for booking amount then start blackmailing in shadow of forefitting the booking amount, no one is there for some responsible behaviour, worst experience traveling with cox n kings, never refer any one for this company...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — International tour package [Resolved]

 Sheral Robin Desai on Jun 28, 2016
Dear All,

please if you are planning for international tour package, please I request you to not to go with Cox and Kings traveler.

We have 6N/7d TOUR Package by C&K and our flight was from 27/5/16 in the morning 4.50 a.m. and return 2/6/16 4.20 p.m.

Somehow the 27/5/16 flight was cancelled and after that with heavy heart we have to take the evening flight i.e. 9.35 pm.

We claimed C&K to extend 1 day as our flight was cancelled but C&K denied to extend, and told that it was not our fault its airline fault. And we already paid full payment...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Romanchak europe - booking and cancellation

 prasanna chavare on Jun 25, 2016
Disillusioned experience

I had booked ‘cox and kings’ ‘amhi travelkar 2016 – romanchak europe’ scheduled on 02nd june 2016 from your chinchwad office.

The experience was bad from 1st encounter when i went to your chichwad office to enquire about the tour. The office was deserted!!! I had to call – up your in charge of office, ‘ashwini shinde’ and wait for her arrival.

Same story was repeated when i went to chinchwad office to make the initial payment for tour (22nd feb 2016).

Looks like you don’t have any business here...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Pathetic arrangement

 Rishi Poddar on Jun 18, 2016
Your confirmation details
Date 10 june 2016
File number 2016dom1622262

Travelling to kailash mansarovar travel date 16th june 2016

Your managers has left the sight at nepal gunj
My mom dad are feeling helpless
They are sitting in sun since 7.30 in morning till now ie. 2.30
No arrrnagement for food and water,
Above that to put salt on pur wounds the emergency contact numbers are saying that they are thinking what can be done..

I mean you guys need to think after sending the tour to nepal gunj.. Ie. On fourth...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox & Kings India — Bad trip made by cox and kings india

 Rishabh777 on Jun 9, 2016
Worst! Worst! Worst! Tour...
During 20 days trip of Europe they just tried to save money. Hotels were not according to level of package they promised for. Worst food was provided. Non-co-operative guide with worst behaviour even hotels were far from the cities. It was not a tour it was torture. Misbehaviour of the tour guide was cherry on top. They didn't even cared of aged people in the tour, people of age 55, 60 and 70 were carrying their luggage for even 200 to 300 meters. It was really a bad experience, even bad is not enough for cox and kings...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox & Kings India — Europe tour

 Sushanth Vasuki on Jun 7, 2016
I had booked an Europe tour for my parents for 21 days and 22 nights with Cox and Kings from Bangalore. I had done this booking on January of 2016 for a trip leaving on June 14th 2016. One month back they told us that there are no 21 day europe trips happening at all. This was the first shock, because when in January they put out an advertisement, it mentioned dates for tours every weekend starting from april uptil August. This is the first level of cheating they do. Please keep this in mind when you are booking. They will put this as a disclaimer saying if enough people dont sign up for the trips,...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox And Kings — Unprofessional tour manager - worst experience of my parents 70 years age

 Shweta Karne on Jun 7, 2016
Worst experience with cox and kings after paying rs 2.5 lacs per person for europe tour (8th may to 22nd may 2016). Most unprofessional tour manager, who left the group on 2nd last day and the group was left to the mercy of coach driver for disneyland paris. Only 2.5 hrs given for disney land paris and my aged parents survived with no lunch inspite of bp and diabties!!! Tour manager was interested only in shopping as he got commissions from the shopping and was always ready to change itinerary for shopping!!

Tour manager was a lier - he used to lie about distances to remove itinerary...
Complaint comments  Read comments [2]Complaint category Travel Agents

Cox And Kings India — Dropped in mid of tour and false commitment

 manishs3583 on May 29, 2016
Hello all,
I want to share my “experience” of europe tour (European discovery) dated 06th may, 2016 booked by cox and kings (Noida sec-18 branch).
Being from a normal middle class family, europe was always my dream tour. I and my wife both started saving for this tour from the very first day we got married.
It was very clear in our mind that we will choose the best tour company. There were only three brands in our mind thomas cook, cox and kings and sotc. With sheer confidence and belief, we choose cox and kings to fulfil our biggest dream till date.
We did all...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox And Kings — European whirl

 DRAGBTI@gmail.com on May 27, 2016
Let me begin with the tour manager.
The tour manager wasim gurroo (Mobile no. +44 74480 06489) was very poor in all aspects of his job. Communication, knowledge or info on the places visited and day to day planning. He literally spoiled the tour for us.
Wasim gurroo always used to blame all other people other than himself for things going wrong rather than taking up responsibility and solving the problems. When we called up his manager ana (Mobile no. +44 74386 50075), she was also equally unwilling to hear us and take every one along

Wasim gurroo did not have proper...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox And Kings — Poor service by cox and kings

 sriksb on May 17, 2016
I signed up for group tour for cox and kigs 8 days and 7 nights with cox and kings. Since my wife and daughter were travelling alone, i checked if was group travel and the travel agent assured me the same. They charged a premium. Travel was supposed have a tour organizer etc to the shock of the family, the group tour had just four. They were asked to travel in a innova for the entire journey. No push backs or volvo cars. But for the driver no tour organizer. During the travel there were heated arguments between the driver and the other 2 persons who travelled. My question is without the comforts...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox And Kings — Tour to europe

 Siddharth Mody on May 10, 2016
I have booked a tour to europe through coz and kings ghatkopar east branch. My tour is scheduled in last week of this month. My experience so far as been terrible (Am dreading my experience in europe already!!). None of service fee back is taken seriously, i am told please go ahead and complain, we cannot do anything about it... Effectively i get the impression that they are sure that no action will be taken if complaint is made to customer care and therefore they have such laid back attitude and are so arrogant... We could see a distinct change in their behavior after the entire money was paid...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox And Kings — Pricing

 jimbells on May 6, 2016
My wife and I are first time customers to C&K having booked a holiday to Uzbekistan on 07/03/16. Today, 06/05/16 I saw the same holiday being advertised at £150 p/p less. I asked to be considered for the new price and my request was refused. Had I bought the same holiday with SAGA I would have qualified for the new price because SAGA do not send customers on the same holiday paying different prices. It is called a Price Guarantee. My planned holiday with C&K to Georgia has just hit the trash can!...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Coxandking.com — Lousy customer service

 Sohal Mahadevia on May 3, 2016
Lousy customer service where the female staff has cheap attitude meant to be thrown out and no wonder they loose valuable good customers like me and all others are here who have expressed even them being cheated through Cox and Kings these should be reported to and make them shut down their cheating business and above all the idiotic females got thrown out first with their lousy cheap attitude doing a dum brainless job there....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox And Kings — Cox and kings took away our money without travel

 sameer-gupta-jaipur on Mar 8, 2016
We have been cheated by Cox and Kings.
Even after paying 100% tour cost Rs. 1, 76, 000/-, we could not travel. And now they say that the entire money has been forfieted on account of their cancellation charges.
For travel to Dubai on 21 Jan 2016, Ms. Jerrilyn Dsouza of Cox and Kings, Marol, Mumbai, took our booking on 15 jan for 2 pax. We paid Rs. 20k as booking amt and Rs. 30k towards air tickets. We paid immediately through their payment link, immediately on 15 Jan itself along with copies of our passports.

On 17 th Jan we paid another 30k. Then comes her phone that...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox And Kings — Misleading clients

 Roshni Kumar on Feb 25, 2016
Hello,

Booking DEtails: Booking ID - 594808, Package - Mesmerizing Malaysia & Singapore Tour; Departure Date - 12 February 2016

We had worst experience with Cox & Kings.We booked Malaysia-Singapore package for my parents who are senior citizens. They were taking an international trip for the first time. They are not used to exploring places on their own, so we booked cox and kings package so that they will be assisted by a tour guide at Singapore and Malaysia. But to their surprise, no tour guide was provided at Singapore! They were left stranded there. Cox and Kings...
Complaint comments  Read comments [1]Complaint category Travel Agents

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