| Address: | Kamrup Metropolitan, Assam |
three o[censored]s... me, my mother and her colleague were supposed to go for a trip to the european union, on 10th june.
firstly we had a problem regarding the visa when we reached kolkata.
the local representatives did not guide us properly, and so had a problem there in the visa office.
secondly, they made a mistake giving my name as ''rachna ranga'' (my previous name) instead of ''rachna baruah(present name).
resulting..the airline tickets came as rachna ranga.. as well as the insurance papers and other documents.
then i had to pay extra 100 pounds, for their mistake.
thirdly, we were all set with our packed bags, just about to leave for the airport when the officials called up and said that our VISA HAS BEEN CANCELLED! they should have informed us atleast a day earlier, but instead they informed us just an hour before leaving.
in a state of shock, we didnot know how to respond.
i would like to know what should be done next? and how do we file a complaint against them and how much compensation we're likely to get. Was this information helpful? | 
and please see to the fact that the agency returns our passports as soon as possible.