[Resolved] Croma Electronics — Bad service after sales | |||
I purchased samsung galaxy fit from croma jubli hills on jan 7th 2012, next day i had problems with touch screen, i thought may be its new phone it will get used to touch and the display will become user friendly once we start using it ..after a week it started giving me battery issues the charge doesnt long for more than an hour and then issue with charger, the phone doesnt get charged with the charger i have to use USB cable and connect to my system..and even that charge doesnt long last...as soon as i disconnect the USB the phone gets switched off. and my phone started hanging up... i have a real bad experience with my new phone SAMSUNG GALAXY FIT worst phone i have ever used. and a very bad customer service at croma, they ask me to pay the repair charges, though i havent used the phone and its DOA it was a defective piece. very worst customer service. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Customer,
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
akhilesh.[protected]@partner.samsung.com
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
akhilesh.[protected]@partner.samsung.com
Dear customer
Greetings of the day !
Thank you for becoming a patron of Samsung product.
In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Greetings of the day !
Thank you for becoming a patron of Samsung product.
In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
74%
Complaints
3217
Pending
466
Resolved
2225
View all 3217 Croma reviews & complaints
+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
View all Croma contact information
Croma Electronics — Charging more than MRP
I have purchased LG television from Croma Malad, Mumbai. The display MRP of the product was Rs.17900/- and which is shown in sales bill also. But when i received the delivery of the product the MRP printed on the product was only Rs.16500/-. No doubt shop has sold me product for Rs.14790/- which is below MRP but still MRP shown at the time of sale and printed on the bill resembles to Fraud.