[Resolved] Tata Indicom Broadband — Customer Service Staff cheating customer | |
Customer service staff are cheats, they rob and hack customer's internet usage. Internet Hacked PLEASE LOOK AT THE SERIES OF COMPLAIN LODGED - NO ACTION HAS BEEN TAKEN BY TATAINDICOM CUSTOMER CARE TILL DATE. I URGE ALL INDIVIDUALS NOT TO GO IN FOR TATAINDICOMBROADBAND SERVICES. Customer Service, > > It happened again on 19/9/2009 > My Internet services is being hacked. > yesterday I rest my password. > Today again it is not accepting it. > My internet usage has been hacked for more than Rs 300.00 today, details of which is given below. > I had to reset the password once again to send this mail to you. > I had requested to block my internet for a few days, but you have > not done it. You have neither taken action on changing my user ID. > I am going on loosing my usage balance. > I have also unplugged the lan cable from the computer. > It is somebody who is able to reset my password and use your > standard password to logon using my user ID. > Once again request you to Please help. > > Regards > Deepak Asthana > [protected] My usgae for the day which I never used is shown below. 19/09/2009 99.536 35.83 241.431 86.92 122.75 19/09/2009 164.512 59.22 372.764 134.20 193.42 Total : 1132.82 407.78 4702.03 1692.79 2100.57 ----- Original Message ----- From: <[protected]@vsnl.net> Date: Friday, September 18, 2009 10:06 pm Subject: Re: FW: FW: UNABLE TO BROWSE THE INTERNET To: <[protected]@vsnl.net> Cc: customer service <[protected]@tatacommunications.com>, "nodalofficer.[protected]@tatacommunications.com" <nodalofficer.[protected]@tatacommunications.com>, "appellate.[protected]@tatacommunications.com" <appellate.[protected]@tatacommunications.com> > Customer Service, > > Today it happened again, > My Internet services is being hacked. > yesterday I rest my password. > Today again it is not accepting it. > My internet usage has been hacked for Rs 150.00 or more > I had to reset the password once again to send this mail to you. > I had requested to block my internet for a few days, but you have > not done it. > I am going on loosing my usage balance. > I have also unplugged the lan cable from the computer. > It is somebody who is able to reset my password and use your > standard password to logon using my user ID. > Please help. > > Regards > Deepak Asthana > [protected] > > ----- Original Message ----- > From: <[protected]@vsnl.net> > Date: Thursday, September 17, 2009 9:15 pm > Subject: Re: FW: FW: UNABLE TO BROWSE THE INTERNET > To: customer service <[protected]@tatacommunications.com> > Cc: "nodalofficer.[protected]@tatacommunications.com" > <nodalofficer.[protected]@tatacommunications.com>, "appellate.[protected]@tatacommunications.com" <appellate.[protected]@tatacommunications.com> > > > Customer service, > > > > After all the struggle, I was able to surf the internet. > > However now I am faced with a new trouble. > > On 15/9/2009, 16/9/2009 and 17/9/2009, whenever I logged on my > > password was denied, and I was forced to reset the password. > After > > resetting and logging on, I could see usage of internet on my > > account, which I never did. on 17th the usage has been for the > > full day amounting to about Rs 270.00 which I never used. I > > normally switch on my comp only in the evening. > > On this account I request you to block my internet for at least > 3 > > days, or please arrange to change my user ID. > > > > Request your urgent help in this regard > > Thanks > > Deepak [protected]@vsnl.net. > > [protected] > > > > ----- Original Message ----- > > From: customer service <[protected]@tatacommunications.com> > > Date: Saturday, September 5, 2009 6:36 pm > > Subject: FW: FW: UNABLE TO BROWSE THE INTERNET > > To: [protected]@vsnl.net > > > > > > > > > > > > > > > > > > > > Dear Mr. Asthana, > > > > > > > > > > > > We regret for the inconvenience caused to you. > > > > > > > > > > > > We have been trying to call you on [protected] on dated on 05- > > Sep - > > > 09 to > > > understand the complaint given by you. > > > > > > > > > > > > Since we were unable to contact you, we would like to inform > > that > > > we have > > > already registered your concern regarding the connectivity > with the > > > complaint number 10621362.Our team will contact you regarding > > the > > > same at > > > the earliest. > > > > > > > > > > > > We need your support during this period which enables us to > > serve you > > > better. > > > > > > > > > > > > For any further assistance, please feel free to contact > Customer > > > Service at > > > http://www.tataindicombroadband.in/contactus.html (the link > > > contains the > > > location wise contact numbers) or mail us on > > > [protected]@tatacommunications.com. We will be delighted > to > > > assist you > > > > > > > > > > > > Warm Regards, > > > > > > > > > > > > Srinivas > > > > > > Customer Service, > > > > > > TATA Communications Internet Services Ltd. > > > > > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > From: <mailto:[protected]@vsnl.net> > [protected]@vsnl.net > > > [mailto:<mailto:[protected]@vsnl.net> > > [protected]@vsnl.net] > > > Sent: Wednesday, September 02, 2009 11:01 PM > > > To: <mailto:[protected]@tatacommunications.com> > > > [protected]@tatacommunications.com > > > Subject: UNABLE TO BROWSE THE INTERNET > > > Importance: High > > > > > > > > > > > > Customer care > > > Dt: 2/9/09 > > > > > > Tata indicom broadband. > > > > > > > > > > > > Dear sir, > > > > > > > > > > > > Sub: Unable to browse the internet. > > > > > > > > > > > > I am totally frustrated with your service. > > > > > > I renewed my broadband connection the third time in the month > of > > > June 2009, > > > > > > as per the detail given below. > > > > > > > > > > > > 1) Name : Deepak Asthana > > > > > > 2) User ID: <mailto:[protected]@vsnl.net> > > > [protected]@vsnl.net > > > > > > 3) Broad band : 200 mbps > > > > > > 4) Alternate Email address: > > <mailto:[protected]@tatamotors.com>> [protected]@tatamotors.com > > > > > > My computer settings are as follows. > > > > > > TCPIP Settings > > > > > > 1) Static IP Address: 10.28.34.63 > > > > > > 2) Subnet mask: 255.255.255.0 > > > > > > 3) Default gate way: 10.28.34.1 > > > > > > 4) Preferred DNS: 172.31.6.5 > > > > > > 5) Alternate DNS: 172.31.6.133 > > > > > > > > > > > > LAN setting : set to automatically detect proxy server. > > > > > > > > > > > > I have put up numerous complains on unable to browse as follows. > > > > > > 1) Complain No: 10293442 Dated 19/7/09 > > > > > > 2) Complain No: 10370284 Dated 28/7/09 > > > > > > 3) Complain No: 10407036 Dated 2/8/09 > > > > > > 4) Complain No: 10504410 Dated 16/8/09 > > > > > > 5) Complain No: 10537986 Dated 20/8/09 > > > > > > 6) Repeat complain: 10537986 Dated 25/8/09 > > > > > > 7) Complain No: 10621362 Dated 31/8/09 > > > > > > > > > > > > Every time I receive reply that the problem has been resolved, > > and > > > the fault > > > > > > was traced at the hub switch. > > > > > > However I was never able to browse at the promised speed. The > > > available > > > internet service remained always short lived and unable to > > browse > > > page start > > > > > > reappearing after 2 to 3 days. > > > > > > Hence on pinging the default gate way, I get the following result. > > > > > > > > > > > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1 > > > > > > > > > > > > Pinging 10.28.34.1 with 32 bytes of data: > > > > > > > > > > > > Request timed out. > > > > > > Request timed out. > > > > > > Request timed out. > > > > > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms > > TTL=255> > > > > > > > > > Ping statistics for <http://10.28.34.1/> 10.28.34.1: > > > > > > Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), > > > > > > Approximate round trip times in milli-seconds: > > > > > > Minimum = 0ms, Maximum = 0ms, Average = 0ms > > > > > > > > > > > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1 > > > > > > > > > > > > Pinging 10.28.34.1 with 32 bytes of data: > > > > > > > > > > > > Request timed out. > > > > > > Request timed out. > > > > > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time=1ms > > TTL=255> > > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms > > TTL=255> > > > > > > > > > Ping statistics for <http://10.28.34.1/> 10.28.34.1: > > > > > > Packets: Sent = 4, Received = 2, Lost = 2 (50% loss), > > > > > > Approximate round trip times in milli-seconds: > > > > > > Minimum = 0ms, Maximum = 1ms, Average = 0ms > > > > > > > > > > > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1 > > > > > > > > > > > > Pinging 10.28.34.1 with 32 bytes of data: > > > > > > > > > > > > Request timed out. > > > > > > Request timed out. > > > > > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms > > TTL=255> > > > Request timed out. > > > > > > > > > > > > Ping statistics for <http://10.28.34.1/> 10.28.34.1: > > > > > > Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), > > > > > > Approximate round trip times in milli-seconds: > > > > > > Minimum = 0ms, Maximum = 0ms, Average = 0ms > > > > > > > > > > > > C:Documents and SettingsDeepak Asthana> > > > > > > > > > > > > Being a Tata Employee, I feel ashamed of your services, and > that > > > is why I am > > > > > > not publishing this through the media. Now I will be forced to > > > take drastic > > > > > > action if the problem is not resolved on permanent basis. > > > > > > > > > > > > Regards > > > > > > Deepak Asthana Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
5 Comments | |
Comments
PLEASE LOOK AT THE SERIES OF COMPLAIN LODGED - NO ACTION HAS BEEN TAKEN BY TATAINDICOM CUSTOMER CARE TILL DATE.
I URGE ALL INDIVIDUALS NOT TO GO IN FOR TATAINDICOMBROADBAND SERVICES.
Customer Service,
>
> It happened again on 19/9/2009
> My Internet services is being hacked.
> yesterday I rest my password.
> Today again it is not accepting it.
> My internet usage has been hacked for more than Rs 300.00 today, details of which is given below.
> I had to reset the password once again to send this mail to you.
> I had requested to block my internet for a few days, but you have
> not done it. You have neither taken action on changing my user ID.
> I am going on loosing my usage balance.
> I have also unplugged the lan cable from the computer.
> It is somebody who is able to reset my password and use your
> standard password to logon using my user ID.
> Once again request you to Please help.
>
> Regards
> Deepak Asthana
> [protected]
My usgae for the day which I never used is shown below.
19/09/2009
99.536
35.83
241.431
86.92
122.75
19/09/2009
164.512
59.22
372.764
134.20
193.42
Total : 1132.82
407.78
4702.03
1692.79
2100.57
----- Original Message -----
From: <[protected]@vsnl.net>
Date: Friday, September 18, 2009 10:06 pm
Subject: Re: FW: FW: UNABLE TO BROWSE THE INTERNET
To: <[protected]@vsnl.net>
Cc: customer service <[protected]@tatacommunications.com>, "nodalofficer.[protected]@tatacommunications.com" <nodalofficer.[protected]@tatacommunications.com>, "appellate.[protected]@tatacommunications.com" <appellate.[protected]@tatacommunications.com>
> Customer Service,
>
> Today it happened again,
> My Internet services is being hacked.
> yesterday I rest my password.
> Today again it is not accepting it.
> My internet usage has been hacked for Rs 150.00 or more
> I had to reset the password once again to send this mail to you.
> I had requested to block my internet for a few days, but you have
> not done it.
> I am going on loosing my usage balance.
> I have also unplugged the lan cable from the computer.
> It is somebody who is able to reset my password and use your
> standard password to logon using my user ID.
> Please help.
>
> Regards
> Deepak Asthana
> [protected]
>
> ----- Original Message -----
> From: <[protected]@vsnl.net>
> Date: Thursday, September 17, 2009 9:15 pm
> Subject: Re: FW: FW: UNABLE TO BROWSE THE INTERNET
> To: customer service <[protected]@tatacommunications.com>
> Cc: "nodalofficer.[protected]@tatacommunications.com"
> <nodalofficer.[protected]@tatacommunications.com>, "appellate.[protected]@tatacommunications.com" <appellate.[protected]@tatacommunications.com>
>
> > Customer service,
> >
> > After all the struggle, I was able to surf the internet.
> > However now I am faced with a new trouble.
> > On 15/9/2009, 16/9/2009 and 17/9/2009, whenever I logged on my
> > password was denied, and I was forced to reset the password.
> After
> > resetting and logging on, I could see usage of internet on my
> > account, which I never did. on 17th the usage has been for the
> > full day amounting to about Rs 270.00 which I never used. I
> > normally switch on my comp only in the evening.
> > On this account I request you to block my internet for at least
> 3
> > days, or please arrange to change my user ID.
> >
> > Request your urgent help in this regard
> > Thanks
> > Deepak [protected]@vsnl.net.
> > [protected]
> >
> > ----- Original Message -----
> > From: customer service <[protected]@tatacommunications.com>
> > Date: Saturday, September 5, 2009 6:36 pm
> > Subject: FW: FW: UNABLE TO BROWSE THE INTERNET
> > To: [protected]@vsnl.net
> >
> > >
> > >
> > >
> > >
> > >
> > > Dear Mr. Asthana,
> > >
> > >
> > >
> > > We regret for the inconvenience caused to you.
> > >
> > >
> > >
> > > We have been trying to call you on [protected] on dated on 05-
> > Sep -
> > > 09 to
> > > understand the complaint given by you.
> > >
> > >
> > >
> > > Since we were unable to contact you, we would like to inform
> > that
> > > we have
> > > already registered your concern regarding the connectivity
> with the
> > > complaint number 10621362.Our team will contact you regarding
> > the
> > > same at
> > > the earliest.
> > >
> > >
> > >
> > > We need your support during this period which enables us to
> > serve you
> > > better.
> > >
> > >
> > >
> > > For any further assistance, please feel free to contact
> Customer
> > > Service at
> > > http://www.tataindicombroadband.in/contactus.html (the link
> > > contains the
> > > location wise contact numbers) or mail us on
> > > [protected]@tatacommunications.com. We will be delighted
> to
> > > assist you
> > >
> > >
> > >
> > > Warm Regards,
> > >
> > >
> > >
> > > Srinivas
> > >
> > > Customer Service,
> > >
> > > TATA Communications Internet Services Ltd.
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: <mailto:[protected]@vsnl.net>
> [protected]@vsnl.net
> > > [mailto:<mailto:[protected]@vsnl.net>
> > [protected]@vsnl.net]
> > > Sent: Wednesday, September 02, 2009 11:01 PM
> > > To: <mailto:[protected]@tatacommunications.com>
> > > [protected]@tatacommunications.com
> > > Subject: UNABLE TO BROWSE THE INTERNET
> > > Importance: High
> > >
> > >
> > >
> > > Customer care
> > > Dt: 2/9/09
> > >
> > > Tata indicom broadband.
> > >
> > >
> > >
> > > Dear sir,
> > >
> > >
> > >
> > > Sub: Unable to browse the internet.
> > >
> > >
> > >
> > > I am totally frustrated with your service.
> > >
> > > I renewed my broadband connection the third time in the month
> of
> > > June 2009,
> > >
> > > as per the detail given below.
> > >
> > >
> > >
> > > 1) Name : Deepak Asthana
> > >
> > > 2) User ID: <mailto:[protected]@vsnl.net>
> > > [protected]@vsnl.net
> > >
> > > 3) Broad band : 200 mbps
> > >
> > > 4) Alternate Email address:
> > <mailto:[protected]@tatamotors.com>> [protected]@tatamotors.com
> > >
> > > My computer settings are as follows.
> > >
> > > TCPIP Settings
> > >
> > > 1) Static IP Address: 10.28.34.63
> > >
> > > 2) Subnet mask: 255.255.255.0
> > >
> > > 3) Default gate way: 10.28.34.1
> > >
> > > 4) Preferred DNS: 172.31.6.5
> > >
> > > 5) Alternate DNS: 172.31.6.133
> > >
> > >
> > >
> > > LAN setting : set to automatically detect proxy server.
> > >
> > >
> > >
> > > I have put up numerous complains on unable to browse as follows.
> > >
> > > 1) Complain No: 10293442 Dated 19/7/09
> > >
> > > 2) Complain No: 10370284 Dated 28/7/09
> > >
> > > 3) Complain No: 10407036 Dated 2/8/09
> > >
> > > 4) Complain No: 10504410 Dated 16/8/09
> > >
> > > 5) Complain No: 10537986 Dated 20/8/09
> > >
> > > 6) Repeat complain: 10537986 Dated 25/8/09
> > >
> > > 7) Complain No: 10621362 Dated 31/8/09
> > >
> > >
> > >
> > > Every time I receive reply that the problem has been resolved,
> > and
> > > the fault
> > >
> > > was traced at the hub switch.
> > >
> > > However I was never able to browse at the promised speed. The
> > > available
> > > internet service remained always short lived and unable to
> > browse
> > > page start
> > >
> > > reappearing after 2 to 3 days.
> > >
> > > Hence on pinging the default gate way, I get the following result.
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1
> > >
> > >
> > >
> > > Pinging 10.28.34.1 with 32 bytes of data:
> > >
> > >
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms
> > TTL=255>
> > >
> > >
> > > Ping statistics for <http://10.28.34.1/> 10.28.34.1:
> > >
> > > Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
> > >
> > > Approximate round trip times in milli-seconds:
> > >
> > > Minimum = 0ms, Maximum = 0ms, Average = 0ms
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1
> > >
> > >
> > >
> > > Pinging 10.28.34.1 with 32 bytes of data:
> > >
> > >
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time=1ms
> > TTL=255>
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms
> > TTL=255>
> > >
> > >
> > > Ping statistics for <http://10.28.34.1/> 10.28.34.1:
> > >
> > > Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
> > >
> > > Approximate round trip times in milli-seconds:
> > >
> > > Minimum = 0ms, Maximum = 1ms, Average = 0ms
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1
> > >
> > >
> > >
> > > Pinging 10.28.34.1 with 32 bytes of data:
> > >
> > >
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms
> > TTL=255>
> > > Request timed out.
> > >
> > >
> > >
> > > Ping statistics for <http://10.28.34.1/> 10.28.34.1:
> > >
> > > Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
> > >
> > > Approximate round trip times in milli-seconds:
> > >
> > > Minimum = 0ms, Maximum = 0ms, Average = 0ms
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>
> > >
> > >
> > >
> > > Being a Tata Employee, I feel ashamed of your services, and
> that
> > > is why I am
> > >
> > > not publishing this through the media. Now I will be forced to
> > > take drastic
> > >
> > > action if the problem is not resolved on permanent basis.
> > >
> > >
> > >
> > > Regards
> > >
> > > Deepak Asthana
> > >
I URGE ALL INDIVIDUALS NOT TO GO IN FOR TATAINDICOMBROADBAND SERVICES.
Customer Service,
>
> It happened again on 19/9/2009
> My Internet services is being hacked.
> yesterday I rest my password.
> Today again it is not accepting it.
> My internet usage has been hacked for more than Rs 300.00 today, details of which is given below.
> I had to reset the password once again to send this mail to you.
> I had requested to block my internet for a few days, but you have
> not done it. You have neither taken action on changing my user ID.
> I am going on loosing my usage balance.
> I have also unplugged the lan cable from the computer.
> It is somebody who is able to reset my password and use your
> standard password to logon using my user ID.
> Once again request you to Please help.
>
> Regards
> Deepak Asthana
> [protected]
My usgae for the day which I never used is shown below.
19/09/2009
99.536
35.83
241.431
86.92
122.75
19/09/2009
164.512
59.22
372.764
134.20
193.42
Total : 1132.82
407.78
4702.03
1692.79
2100.57
----- Original Message -----
From: <[protected]@vsnl.net>
Date: Friday, September 18, 2009 10:06 pm
Subject: Re: FW: FW: UNABLE TO BROWSE THE INTERNET
To: <[protected]@vsnl.net>
Cc: customer service <[protected]@tatacommunications.com>, "nodalofficer.[protected]@tatacommunications.com" <nodalofficer.[protected]@tatacommunications.com>, "appellate.[protected]@tatacommunications.com" <appellate.[protected]@tatacommunications.com>
> Customer Service,
>
> Today it happened again,
> My Internet services is being hacked.
> yesterday I rest my password.
> Today again it is not accepting it.
> My internet usage has been hacked for Rs 150.00 or more
> I had to reset the password once again to send this mail to you.
> I had requested to block my internet for a few days, but you have
> not done it.
> I am going on loosing my usage balance.
> I have also unplugged the lan cable from the computer.
> It is somebody who is able to reset my password and use your
> standard password to logon using my user ID.
> Please help.
>
> Regards
> Deepak Asthana
> [protected]
>
> ----- Original Message -----
> From: <[protected]@vsnl.net>
> Date: Thursday, September 17, 2009 9:15 pm
> Subject: Re: FW: FW: UNABLE TO BROWSE THE INTERNET
> To: customer service <[protected]@tatacommunications.com>
> Cc: "nodalofficer.[protected]@tatacommunications.com"
> <nodalofficer.[protected]@tatacommunications.com>, "appellate.[protected]@tatacommunications.com" <appellate.[protected]@tatacommunications.com>
>
> > Customer service,
> >
> > After all the struggle, I was able to surf the internet.
> > However now I am faced with a new trouble.
> > On 15/9/2009, 16/9/2009 and 17/9/2009, whenever I logged on my
> > password was denied, and I was forced to reset the password.
> After
> > resetting and logging on, I could see usage of internet on my
> > account, which I never did. on 17th the usage has been for the
> > full day amounting to about Rs 270.00 which I never used. I
> > normally switch on my comp only in the evening.
> > On this account I request you to block my internet for at least
> 3
> > days, or please arrange to change my user ID.
> >
> > Request your urgent help in this regard
> > Thanks
> > Deepak [protected]@vsnl.net.
> > [protected]
> >
> > ----- Original Message -----
> > From: customer service <[protected]@tatacommunications.com>
> > Date: Saturday, September 5, 2009 6:36 pm
> > Subject: FW: FW: UNABLE TO BROWSE THE INTERNET
> > To: [protected]@vsnl.net
> >
> > >
> > >
> > >
> > >
> > >
> > > Dear Mr. Asthana,
> > >
> > >
> > >
> > > We regret for the inconvenience caused to you.
> > >
> > >
> > >
> > > We have been trying to call you on [protected] on dated on 05-
> > Sep -
> > > 09 to
> > > understand the complaint given by you.
> > >
> > >
> > >
> > > Since we were unable to contact you, we would like to inform
> > that
> > > we have
> > > already registered your concern regarding the connectivity
> with the
> > > complaint number 10621362.Our team will contact you regarding
> > the
> > > same at
> > > the earliest.
> > >
> > >
> > >
> > > We need your support during this period which enables us to
> > serve you
> > > better.
> > >
> > >
> > >
> > > For any further assistance, please feel free to contact
> Customer
> > > Service at
> > > http://www.tataindicombroadband.in/contactus.html (the link
> > > contains the
> > > location wise contact numbers) or mail us on
> > > [protected]@tatacommunications.com. We will be delighted
> to
> > > assist you
> > >
> > >
> > >
> > > Warm Regards,
> > >
> > >
> > >
> > > Srinivas
> > >
> > > Customer Service,
> > >
> > > TATA Communications Internet Services Ltd.
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: <mailto:[protected]@vsnl.net>
> [protected]@vsnl.net
> > > [mailto:<mailto:[protected]@vsnl.net>
> > [protected]@vsnl.net]
> > > Sent: Wednesday, September 02, 2009 11:01 PM
> > > To: <mailto:[protected]@tatacommunications.com>
> > > [protected]@tatacommunications.com
> > > Subject: UNABLE TO BROWSE THE INTERNET
> > > Importance: High
> > >
> > >
> > >
> > > Customer care
> > > Dt: 2/9/09
> > >
> > > Tata indicom broadband.
> > >
> > >
> > >
> > > Dear sir,
> > >
> > >
> > >
> > > Sub: Unable to browse the internet.
> > >
> > >
> > >
> > > I am totally frustrated with your service.
> > >
> > > I renewed my broadband connection the third time in the month
> of
> > > June 2009,
> > >
> > > as per the detail given below.
> > >
> > >
> > >
> > > 1) Name : Deepak Asthana
> > >
> > > 2) User ID: <mailto:[protected]@vsnl.net>
> > > [protected]@vsnl.net
> > >
> > > 3) Broad band : 200 mbps
> > >
> > > 4) Alternate Email address:
> > <mailto:[protected]@tatamotors.com>> [protected]@tatamotors.com
> > >
> > > My computer settings are as follows.
> > >
> > > TCPIP Settings
> > >
> > > 1) Static IP Address: 10.28.34.63
> > >
> > > 2) Subnet mask: 255.255.255.0
> > >
> > > 3) Default gate way: 10.28.34.1
> > >
> > > 4) Preferred DNS: 172.31.6.5
> > >
> > > 5) Alternate DNS: 172.31.6.133
> > >
> > >
> > >
> > > LAN setting : set to automatically detect proxy server.
> > >
> > >
> > >
> > > I have put up numerous complains on unable to browse as follows.
> > >
> > > 1) Complain No: 10293442 Dated 19/7/09
> > >
> > > 2) Complain No: 10370284 Dated 28/7/09
> > >
> > > 3) Complain No: 10407036 Dated 2/8/09
> > >
> > > 4) Complain No: 10504410 Dated 16/8/09
> > >
> > > 5) Complain No: 10537986 Dated 20/8/09
> > >
> > > 6) Repeat complain: 10537986 Dated 25/8/09
> > >
> > > 7) Complain No: 10621362 Dated 31/8/09
> > >
> > >
> > >
> > > Every time I receive reply that the problem has been resolved,
> > and
> > > the fault
> > >
> > > was traced at the hub switch.
> > >
> > > However I was never able to browse at the promised speed. The
> > > available
> > > internet service remained always short lived and unable to
> > browse
> > > page start
> > >
> > > reappearing after 2 to 3 days.
> > >
> > > Hence on pinging the default gate way, I get the following result.
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1
> > >
> > >
> > >
> > > Pinging 10.28.34.1 with 32 bytes of data:
> > >
> > >
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms
> > TTL=255>
> > >
> > >
> > > Ping statistics for <http://10.28.34.1/> 10.28.34.1:
> > >
> > > Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
> > >
> > > Approximate round trip times in milli-seconds:
> > >
> > > Minimum = 0ms, Maximum = 0ms, Average = 0ms
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1
> > >
> > >
> > >
> > > Pinging 10.28.34.1 with 32 bytes of data:
> > >
> > >
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time=1ms
> > TTL=255>
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms
> > TTL=255>
> > >
> > >
> > > Ping statistics for <http://10.28.34.1/> 10.28.34.1:
> > >
> > > Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
> > >
> > > Approximate round trip times in milli-seconds:
> > >
> > > Minimum = 0ms, Maximum = 1ms, Average = 0ms
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>ping 10.28.34.1
> > >
> > >
> > >
> > > Pinging 10.28.34.1 with 32 bytes of data:
> > >
> > >
> > >
> > > Request timed out.
> > >
> > > Request timed out.
> > >
> > > Reply from <http://10.28.34.1/> 10.28.34.1: bytes=32 time<1ms
> > TTL=255>
> > > Request timed out.
> > >
> > >
> > >
> > > Ping statistics for <http://10.28.34.1/> 10.28.34.1:
> > >
> > > Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
> > >
> > > Approximate round trip times in milli-seconds:
> > >
> > > Minimum = 0ms, Maximum = 0ms, Average = 0ms
> > >
> > >
> > >
> > > C:Documents and SettingsDeepak Asthana>
> > >
> > >
> > >
> > > Being a Tata Employee, I feel ashamed of your services, and
> that
> > > is why I am
> > >
> > > not publishing this through the media. Now I will be forced to
> > > take drastic
> > >
> > > action if the problem is not resolved on permanent basis.
> > >
> > >
> > >
> > > Regards
> > >
> > > Deepak Asthana
> > >
sir,
my complain was lodeged 137181, 137277, 137411, 137091 but no soloution you can make. i think i am great fool to chosse tata indicom.now i want to ask is my any bill pending then why harrasment given to coustomers
my complain was lodeged 137181, 137277, 137411, 137091 but no soloution you can make. i think i am great fool to chosse tata indicom.now i want to ask is my any bill pending then why harrasment given to coustomers
please discannect broadband cannection.
sir/madam i live my add. now i am not there so please discannect my cannection now no any amount panding &i am not able to pay any extra amount so please discannect immideatly.my cell no.[protected] thanks
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+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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VSNL — Net usage problem
Hi Team,This is Dheeraj from Bangalore log in id [protected]@vsnl.net.
I took tata indicom net connection last month 9th and I had not used net continuously throughout the month because of network issues from your side dates like Jan - 10, 11, 29, 30, 31 & Feb 1, 2, 3, 6.
I gave complaint regarding this. Please check the details regarding the same I had not used the internet provide me the loss time for that & refer complaint # 8704902.
Call me back if you need any further information.
R
Dheeraj kumar.M
[protected]