[Resolved]  Dell — Fraud - Not received item listed in my Quote

Address:

Ahmedabad, Gujarat

Sales person listed Blu-Ray fun bundle in my quote and once I placed my orde he removed that Item from the list. I raised complaint through email immidiately after placing order. He replied through email that I will receive fun bundle with order for sure.

I received my two laptops and fun bundles are not there. Now customer care/sales person are not ready to deliver the fun bundle. Before one week they agreed to deliver fun bundle 7-8 working days but now again they are saying that they will not deliver the fun bundle. Please find below email from your customer care executive. You know very well that each blue ray dvd cost is around 1000rs. I didnt receive 5*2laptops = 10 dvds so think they haven't delivered around 10,000rs cost items. I would say this is fraud, first your sales person attracted me for Blue ray disk because I will get Adventure and fund bundle wiht blue ray disk and now he hasnt delivered blue ray disks...If you want I can send my quote which has fun bundle listed in the item list.

My request number is 8133506


please find below email from Dell I received on 22 Jun.

Dear Mr. Dhaval



This is regarding to the request No: 8133506



As per our conversation, this is to inform you that we will be shipping out 2 set of fun bundles in 7-8 working days.



Please revert for any clarifications.





Thanks & Regards

B.Suchitra.Sharma



Customer care specialist- CSMB

Dell | Customer care, India

[protected]@dell.com


Also find below email from Dell Sales person regarding item and he confirmed that I will get Fun bundle

To: <dhaval.[protected]@tcs.com>
From: <[protected]@Dell.com>
Date: 05/30/2011 04:56AM
cc: <[protected]@hotmail.com>, <[protected]@dell.com>
Subject: RE: Dell Order Acknowledgement Customer:[protected] DHAVAL MEHTA - E145





Dear Sir ,



Thank you for your email



Disney Blue-ray disks - Adventure bundle and Fun Bundle are one and the same. You will be getting the entire set of adventure bundle which consists of the fun bundle.



5 % corporate discount has been deducted in the base price only. It has not been shown separately.





Thanking you and assuring our best services at all times.



Thanks and Regards ,



Hemanth Rai B B

Inside Sales Account Manager

Dell | Dell India Consumer Sales.

office[protected], mobile – [protected] , fax –[protected]

[protected]@dell.com