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Dell are scum in India. I am an Indian myself. On asking for a small discount as I had purchased machine earlier from them with discounts the customer services guy got agitated and had a full scale rant at me. When I requested I be transferred to his manager he shouted more. I will be contacting Michael Dell about one Mr Raj Kumar ( lied to me about his name ) but I have his details.
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The CC reps are very rude, and in most cases they just hang up the phone.
Few names to specify are Pankaj, Vinod Nayar.
Even writing mails to their managers is of now use.