Dell — Delay in delivery of laptop

I placed my order of laptop on 21st of october.. 2009 in dell company. According to their company commitment they deliver their product within 7-10 days of order placed. But its been more then 21 days. i have not received my laptop yet. And no one is there to listen my complaint in dell. Even my dell sale representative is not taking my call & their sales manager is not responding.
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Even I had placed my order with Dell on 9th November it was supposed to arrive on 25th November 2009, but online status page showed no progress ever, so when I wrote to them they told me that their factory is facing parts shortage and hence it has been delayed, they gave me a new estimated delivery date of 7th December, even today the online order status page shows no progress. This is very frustrating they must warn of delays at the time of placing the order. Inventory shortages can be predicted.
Even i face the same problem in month of sept, after placing the order with croma center i have to wait and follow up with dell foralmost a month...when i tried to canceled my order..they promise to provide me a compensation Gift...
but still i am waiting for there compensation GIFT...DELL never keep there promise...

sanjeev singh
[protected]

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