[Resolved]  Dell — not providing necessary data for shipment

Hi,
I have ordered new adapter for my Dell laptop on 18/dec/09 and paid the full amount
(1800/-)on same day, as per the customer care executive I supposed to get it in 3 working days, however today is 6/jan/10, I have not receives it yet. When I call the same representative and asking for my shipment details (docket number, courier vendor name) she said I don’t have that details.
I am facing lot of problems as my laptop is not working. Please look into this issue.
Dell executive details are given below

Manisha Verma Tandon
Sales & Relationship Manager
Dell India Sales (SNP/ Services)
Dell India Pvt. Ltd.
Sector Rd, Sec 43,
Gurgaon- 122002

Email id: [protected]@dell.com
Tel #[protected]
Direct #[protected]
Extn # 840-6775
Mobile # 91-[protected]

Thanks in advance.