Dell — Extremely bad service

My Dell Inspiron 1464 (Service Tag: GQWG5BS) purchased for home use in May 2010 was working fine till last week. Now the battery does not get charged and is not identified at all while booting, though it works OK with AC power on. There are no Dell service centers in my locality (Calicut, Kerala, India) and the only way to get service (even waranty service) is to call the Toll; free no. After a marathon trial on[protected], I could connect to one technical support person (after an hour of trial over the phone) who sent me a replacement battery charger the very next day. Unfortunately that too does not work. Again I tried to contact the toll free number (on[protected], the technical support man told he will send a mother board replacement on Monday (ie 30 Aug). When I searched the website of Dell no email id of support persons is shown. The site is too slow to load. I could not log a complaint and the service tag shows iits not covered under warranty services. How do I claim the warranty service?
In short, I am fed up with Dell support service, and thinking seriously of cancelling an order for 120 Dell systems that I can take decision on, because if the warranty service is so poor, the out of warranty service will be even worse.

Dr.P.C. Reghu Raj
Professor&Head (Dept of Computer Sc&Engg)
Govt Engg College, Sreekrishnapuram
Palakkad, Kerala
[protected]@gmail.com/ [protected]

DELL — extremely poor services

From,
N.Subramanian
Mumbai
Maharashtra.
Order No.[protected]
Customer No.[protected]


We had placed an order for a studio laptop from Dell India Pvt Ltd.(Bandra) on 11/07/2010 which was supposed to be due on 30/07/2010.After lot of pursuance , it was finally delivered almost a month and a half later.Along with the laptop I was supposed 2 get a Bluetooth headset which was not delivered along with the laptop due to some shortage of the device and was promised to be delivered within a month.However , its been past 2 months and I have not yet received the same even after repeated reminders.
Moreover , I have been receiving vague replies from the office and the executives.. Particularly Mr.Dilip Rajak who had placed my order has dealt with the matter very precariously.When asked about the order status, they also had the audacity to slam the phone down without giving a proper reply.
With your kind follow up of the matter I hope to receive my blue tooth as soon as possible.