[Resolved]  Dell — Worst customer support

Address:

Chennai, Tamil Nadu

Service tag : 9CZT6BS
Order number :[protected]

I have already written a request like this before to dell, sent several emails and made 2 phone calls. I am yet to get this simple issue resolved. I am very sorry that I bought from dell.

The laptop which I bought came with Microsoft Office Starter edition. But I have not been sent the product key for it yet, so I am not able to use it. When I open it, I am asked for the product key.

I had sent a SECOND request (this is THIRD) through a similar online form from this same website. I got a reply mail from Veena_M1, who called herself as Customer Care Specialist from the email id : [protected]@dell.com(email subject : Re: Customer Service (OutstandingIssue) (KMM12281197I23241L0KM)). I replied to the email with detailed description about my problem with the SCREENSHOT of the window which asked for the product key(attached here). Till now I have got no response.

I also contacted Mr Valmiki Gowda who was my laptop sales person regarding this. He called me yesterday and said the Microsoft Office version which they have installed in my computer is not a fully usable version, the starter edition is a trial version. But the order confirmation document which I received just states that it is : "Microsoft(R) Office 2010 OEM Installation", it does not state it is a trial version or a partial version. When I searched for Microsoft website(http://www.office.microsoft.com/en-us/starter/), it says "Office Starter is not trial software — you can continue to use it as long as you need.". He also said I cannot use the Office version to create documents, it can be used only to view documents (for which Microsoft actually offers a free software pack called office viewers). I tried to explain all this to him, but no use. He was adamant and he proved that he is a sales guy and he asked me to pay an amount of Rs.2000+ to buy the ms office software from them.

This morning I made my second call to Dell, 2 people took the call in succession and asked for details which I provided. They then said their technical support person will talk to me. A voice kept saying "please wait", no one took the call for 15 minutes, I had no other option but to drop the call and go away.

Please suggest me a way in which issue could be resolved.