Dell — Fault

Rohith Accha

from Surat, Gujarat

Address:

Chennai, Tamil Nadu

i purchased a dell inspiron 14r laptop on 19th feb 2013. from the day there is some fault in the laptop. i have taken my laptop several times to the shop from where i borrowed, the take my laptop format it, install a new operating system and give it back to me. but the problem is still there,last time when i took my laptop to them they said they ll show it to the dell guy, again he formatted, installed a new operating system and gave. but the problem was not resolved. dono what to do. it has been almost two months and i havent used my laptop even for a day.i have attached the bill with this complaint.

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Dell India Customer Care

Verified Support

Hi Rohith,

My name is Gautam and I work for the Social Media and Community Team at Dell. Please accept my apologies for the trouble you have been through. It is unfortunate that you have experienced multiple issues with your system.

Kindly share your system service tag so that I can check the system details and I shall be to assist you further.

And you may find the service tag

**on the bottom of the laptop on the white sticker
**it’s a seven digit alphanumeric code which ends with BS or number 1.

If in case you do face any challenges in the process, please feel free to contact me directly by sending me a reply to this blog or marking me an email.
[protected]@dell.com
We would recommend you do not post your private information on a public forum.

Thanks & Regards
Dell_Gautam_H
Dell Social Media Responder