[Resolved]  Dell — MISSING MICROSOFT OFFICE 2010 KEY

Address:

Hyderabad, Andhra Pradesh

I got my lap top I have ordered with Dell,without the Microsoft Office Home & Business Key and CD which I have ordered & paid . The service engineer & my self have lodged a complaint with the customer care on 4th Feb @ 3-35 p.m and spoke to Ms. Anjum vide case ID No - 7981850 , but so far nothing is happening ?So far I must have called their help line 10 to 12 times and E mailed more than that. I get a stock reply that we are checking with the factory. Is your factory located in another planet? why does it take so long to check with your factory? if a customer in good faith has placed an order with you and waited for a week to get his laptop and finds that the KEY to Microsoft Office & Business is Missing and the CD is not sent , is it not human on your part for you guys to jump in to action and redress the grievance of YOUR CUSTOMER? Is DELL a private enterprise or is it a beauracratic ridden Indian Public Sector Undertaking? I had better opinion about Dell. Now I would like to ask as to Why my Microsoft Home and Business ( Which I have customized during my purchase ) key was not sent and why the CD was not sent? When am I going to get them? It is more than twenty days that I have complained and nothing seems to be happening at Dell. I have request them to take back thesystem and refund me my money, but so far no word from Dell.If this is the kind of after sales support I am going to get from Dell , I do not think people will be interested in continuing the relation ship with Dell - Dr . Reddy @ Clinic2000, Mobile - [protected]