[Resolved]  Dell — un satisfied with tech support and people are very rude to me

Address:

Hyderabad, Andhra Pradesh

I am really upset with dell from new year onward, since i reported an issue on my Wi-Fi not been working properly on 27th of dec i was asked to install a driver for that. Even then it don't seems to work and i reported the same on 29th and the ppl from dell, they took remote access and re installed another driver, unfortunately this also stoped working. This time even the it become more worst, it left me with blue screen of death and i am unable to boot into my system. So aging i call dell ppl on 2nd of jan 2011 and i asked them to fix it. They are asking me re install the OS system for which i need to take my system to near by service center for which i need spend 6 business hours of mine which will not be possible for me. So i asked tech ppl either to send back up cd or any technician to my to get the work done for which they refused to. i am still loosing time and the issue is not fix at last even tech guy dropped the call saying that i can't help. i even told ask tech person do you want me to make this small issues legal, he told me go ahead and do it we are not afraid of. This is the way the ppl from tech support behave and i am still stuck with the issue. All together till now i spent around 6 business hours of mine requesting to get the issue solved and aging they are asking me spend 6 more business hours of my to reach out near by service center for which i am not ready to pay the consequence for the mistake done by dell ppl. and my service tag number is 24kzt1s. And i am dell customer from past 4 years this is kind of treatment i am getting. I am still opening my doors to get the issues solved by not draging it to court. please help in this with fixing the issue so that i can still trust DELL .