[Resolved]  Dell India Pvt. Ltd. — Delay In delivery and No updates about it

Address:

Davangere, Karnataka

I had ordered a laptop from Dell India Pvt Ltd for my brother Omkar on 11th August 2011.

The estimated delivery date given by you was 19th August 2011.

So far I haven't received the laptop, On 22nd Aug 2011 I had called the Dell customer care executive(Name: Azba) about the delay and she told me that there was some technical glitch in the laptop and had to be taken back and fix and then send it to me.

I got an assurance from her that she will update me on it by 23rd Aug 2011 end of the day.

on 23rd I did not receive any call from from Dell.

Then I again called Dell Customer care about my order delay, the customer care executive (Name: Aruna) told me that she will see that it will be resolved ASAP and also Azba will get in touch with me by 24th.

On 26th Aug I again called the customer care as I didn't get any update from you again, Also this time I was given the same assurance that I will be updated on it soon.

So far I haven't heard from Dell about my order.

So each time I am calling up Dell and asking for the updates rather than Dell updating me.

I don't know how further I need to follow up this issue in what manner?

And how Dell is going to compensate for the time delay of more than a week?

I have lost trust in you and I very much doubt that the laptop will be delivered anytime soon.

I am totally frustrated,irritated and dissatisfied by the response given by DELL.

Details of order :

Order Date: 09/08/2011
Order No:[protected]
Customer no:[protected]

Vinay S K
email id: [protected]@gmail.com
Contact No: [protected]