[Resolved]  Dell India Pvt. Ltd. — UNNECESSARY DELAY OF DELIVERY

Address:

Varanasi, Uttar Pradesh

Respected Sir/Madam,

I am SHAILESH KUMAR from Varanasi, UP. I have place my order to Dell India Pvt. Ltd. for a Laptop on 24 November 2010 to be delivered to the Varanasi address, and they told that it will be delivered within 10 days, but it was not delivered. Then I called to them, then they told that it was put up on hold for the road permit form, and this thing they have not told before placing the order.
Finally I have sent the Road Permit form within a week, but next week they told that there was some document error in that form. The only error was that the validation date I have mention from[protected] upto 8-1-2010 instead of 8-1-2011.
So, I decided to change the delivery address to New Delhi address, so that no Road permit form will be required there. On 22 December 2010 I have told to change the delivery address, and they told that it will be changed within 2 days.

But now the problem is the salesperson to whom I was talking with is not replying calls or mails, and its been more than a month since I have placed my order. And when I am talking to their Toll Free number, so no one is able to give me the satisfactory answer, and they are only switching the calls from one department to other.

Reply me regarding this as soon as possible. Following is the Order and Customer no of my Order.

ORDER NO:[protected]
Customer No.:[protected]

Thanking you.
SHAILESH KUMAR
VARANASI, UP
PH No: [protected]