[Resolved]  Dell Inspiron 1545 Laptop — 'ESC'Key cap detached

From
N.Sakthivel, Scientist – C, Mobile No.[protected]
Research Extension Center, Central Silk Board, Rajapalayam Road,
Inam Karisal Kulam (Post), SRIVILLIPUTTUR, Tamil Nadu – 626 125.

To
Dell India Pvt. Ltd,
M-4, SIPCOT Industrial Park,
Sunguvarchatram (Post), Sriperumbudur Taluk,
Kanchipuram (Dist.), Tamil Nadu – 602016.
Sir,
Sub: Replacement of ‘ESC’ key cap of my laptop (Service Tag No. 5ZKC4BS) INSPIRON 1545 - regarding
Ref: My telephonic discussions with your technical officials through the toll free No.[protected] on 11.02.10 & 24.02.10.

With reference to the subject cited above, I am to state that I have purchased DELL INSPIRON, 1545 Lap top , service tag no. 5ZKC4BS (online) through Vaamana Computers, 4/5A Meyyanur Bye Pass Road, Salem-636 009 vide your tax invoice number 00348792, dated 11.11.2009. While operating the key board the ‘ESC’ key cap is detached. I found that the tiny plastic lock in one side under the cap was broken. There is no any physical damage in the lap top and in the key board. The ‘ESC’ key is also functioning nicely but the key cap only detached while normal operation. It may be only due to manufacturing defect in the very minute plastic material.

I have contacted your service staff through Vaamana Computers, Salem on 11th February 2010 by the toll free number [protected], explained the fact and requested to replace the key cap. They told that this issue comes under physical damage and advised me to go for change of whole key board by paying the cost of the board or to pay around Rs. 6,000/- for comprehensive warranty to replace the board at company’s risk. They further informed that the company is not manufacturing any spare parts and there is no provision to replace one key cap. I have again contacted your office on 24/02/2010 and heard same reply.

Sir, the matter will be easily materialized if one key cap is replaced. But advising to replace entire key board at customer’s risk instead of replacing one key cap with meager expense and insisting to pay huge amount to have comprehensive warranty for this minor issue is troublesome and highly painful and I am in mental agony to have my very new Dell lap top without a key cap and due to the irresponsible replies from your customer care wing. Hence, I request you to take necessary action in this regard and arrange to replace the detached key cap or if necessary the entire key board of my lap top under normal warranty, at earliest.
Thanking You
Yours Faithfully

(N.Sakthivel)