[Resolved]  Dell / Inspiron Laptop N5010 (15r) — DELL LAPTOP CONDUCTING ELECTRICITY AND STILL TECH SUPPORT TROUBLESHOOTS

Address:

Khordha, Odisha

DELL LAPTOP CONDUCTING ELECTRICITY AND STILL TECH SUPPORT TROUBLESHOOTS

Hi Guys ,

I am Sippan Srikumar Rout I bought a dell laptop model 15 R (N5010)
Service Tag : B 9 T Z 7 B S , its a i5 comp with 4GB ram and 1GB dedicated graphics card but the misery is that its a DELL. The computer worked fine for couple of months before it showed multiple problem beginning with the computer over heating , then its exhaust fan making loud noise , then computer shutting down itself while playing HD GAMES for not more than 20 mintues and at last it started conducting electricity ( giving electric shocks ). So finally I call the technical support and they ask me to try different electric power point. I tried to let them know that I was getting electric shock not only in my house but also in my college and at another house at a different city and that I also had an electrician checked my house wiring. Even after listening to all that they insisted on trying it once again and they promised a call back. The next day when I tried to work on the computer as advised by the experts and that's when I got another electric shock and the computer accidentally fell from the desk and the LCD broke and now the computer doesn't even turn on thanks to DELL. So I call them once again as I have COMPLETE CARE that takes care of accidental damage and all I get is CALL BACK PROMISE once again. Please advise me guys how I can take legal action on DELL for giving me a computer that conducts electricity and then asking the customer to troubleshoot on the computer even after knowing that the computer was conducting electricity putting my own safety at risk when they simply could replaced the computer as there is nothing much once could do on a computer that is giving electric shocks.