Dell Inspiron N5010 — Bad behavior from Dell Floor supervisor

Hi,

My Dell Laptop Inspiron N5010 Service Tag # BVZY5BS,I lodged the complain for loose battery or play in battery on 9th June 2012.Dell CC had send me bottom base in order to rectify the problem.
The dispatch number of the complain was[protected].
On Wednesday,Technician Mr. Pankaj Nagpal visited my place.on replacing bottom base,the problem remained the same.
Then,technician called Dell Customer Support & let me talked to Mr. Kabeer with whom i had normal discussion.
On not satisfying,he transferred my call to Floor Supervisor Mr. Vivek Singh( he called him as floor Supervisor) was really rude and awful in his conversation.

With the initiation of the call , he was awful,rude,impolite,unprofessional & to conclude rubbish & no right to be in Dell if he communicate to a customer like the way i mention here.
He told me that they cant satisfy me,we cant manufacture the special parts for you from Dell.if your problem is not rectified then they cant help me on this,Blah-Blah.
He was interupting my conversation and not allowing me to speak.
I asked me neither I abused you or said anything wrong then why you were speaking to me so badly.Does Dell taught you to speak to the customer in this manner. I mentioned that I will complain against him.
He bravefully said that I can do that & also sarcastically asked me to follow xyz statements.
He mentioned case id as[protected] & his name as Vivek Singh,Floor Supervisor.

This is awful & gruesome,I was not so dismayed with my technical problem not resolved but the experience talking with Mr Vivek Singh landed me in great dilemme and distrust for dell service.

I feel that there are still responsible people in Dell who can take care of such activities of defamation conducted by people like Vivek Singh.
For reference,I request to kindly listen to conversation happened between me & Vivek Singh.

Looking forward to hear from Dell Official who can take care of such matter & penalize people like Vivek Singh.


Best Regards.
Kapil Mittal