| Address: | East Delhi, Delhi |
1HJ1BR1 - Inspiron 15-N5050 - Case #:[protected]
SMART HDD Error on system start
I have called on Monday 2nd April 9 am, support told me your hard disk should be replaced & said that you will get call back from our side on Tuesday 3rd April. I never get back than I called back on customer support than they give me some instruction to do some exercise about troubleshoot but failed than they said to me you will get a call from technician on 4th April Wednesday for your hard disk replacement and as well as the replacement of charging port. When I called them back on Wednesday 4th April they told me your parts dispatched today and we will get back by Friday 6th April around 10 to 12 am. But your system will get back to work by Monday. I have informed them on Monday my Hard Disk getting problem before confirmation from my side they told me your hard disk should be replaced. I said OK, why not they have make a request on Monday itself for replacement of Hard Disk. Again when I called them on Tuesday, they didn't dispatched my parts on that day. They have make it on Wednesday, when I called them back for reminding the same issue. They have taken it on Wednesday. Is this kind of support dell is providing or they are just misinforming the client that they are giving world class support at your doorstep? I am really surprised the customer support of this kind. I am totally stuck by Monday to Monday to get my system to work. Just for change the Hard Disk. One of surprised thing i listen that they don't have any hard disk at Bangalore itself. They have specially borrow from outstation for me. Is this the ridiculous word they are making fool to their loyal customer.
Now again Called in on Thursday customer support they transfer me to local service centre and your supervisor directly said to me they will not serve me.
1HJ1BR1 - Inspiron 15-N5050 - Case #:[protected]
Now I am really frustrated how they talk me. Was this information helpful? | 
