[Resolved]  Dell Laptop Inspiron Service Tag 6zg1cq1 — DEFECTIVE LAPTOP

I regret to inform you that as a new & 1st time customer of DELL I am totally unsatisfied because of poor product quality, incessant problems and horrible customer care. The laptop I m using having service tag no 6ZG1CQ1 which I bought 3 to 4 months back but from the day one itself I got no’s of problems with it as mentioned below
1. Laptop start up time almost one hour
2. Battery back up
3. Hard disk error
Everything is defective. When I tried to register the problem with DELL customer care , I dint get proper response and solution to my queries. From the 1st day even I complained for battery they didn’t respond, then when I informed them that from starting day itself it is taking more than 1 hour to start they told it’s a minor problem. They told to format it where they didn’t inform me that I will be losing MS office, when I complained they just said DELL will be not responsible. After that again also I faced problem for starting then they informed it’s a hard disk problem. I think DELL customer care is totally waste, as I am completely fade off with that your customer care officer told me that they will not able to do anything if it is a defective piece also. As per their statement once in 100 we can have a defective piece which is supplied to me and they are helpless. He simply disconnected the call. I lost every valuable document because of your defective laptop and your customer service is worst. Now your customer service officers are disconnecting my call without replying. As the Laptop is very new and under warranty, please replace my laptop with new else refund my money.