Dell - Laptop — warranty

Address:

Udhampur, Jammu and Kashmir

my dell laptop service tag no.9L86YP1 stopped functioning on 30march 2012 evening.On contacting phone no.[protected] it was conveyed that next working day is on 2nd.april i.e monday.On 2nd april i was told that my warranty has ended on 30th.march.Hence,i should pay Rs.14000 for warranty or pay for repairs.I again contacted on tuesday but to no avail. Instead an E-mail was sent to me detailing insurances rates etc.So please help me in getting my laptop repaired within the warranty as is my right.Thanks