Dell Streak — Warranty norms being violated by the company

Address:

Pune, Maharashtra

I bought the dell streak in march 2012.Within a month i had some dead pixels on the screen.I did not drop the fone even once.There is no physical damage on the fone(or tablet whatever).On the top left side of the screen black mark appeared out of nowhere.I decided to go to the service center but had a very hard time to locate the address as the service center was located in a very remote location.When i reached there i found that the service center had been shifted somewhere else.Nobody seemed to know where it was shifted.I tried to contact the customer care a lot of times but the cal would be on waiting and ultimately it would get disconnected.It took me about a month to locate and spare time to go to the place where the service center was shifted.By that time the black mark spread to the lower portion of the screen.Around 30%of the screen had become black.After talking to the 'only' guy at the service center he said that the fluid inside the lcd display has spread and i will have to pay 10.5thousand bucks to get the phone replaced as they cannot solve the problem.He said that when you keep the fone in your jeans's pocket because of the pressure on the screen the lcd panel inside bursts because of it and the liquid spreads over the screen which appears like a black mark on the screen.And he said it is considered as a physical damage to the fone so warranty would not be considered.I tried to explain to him that i did not drop the fone even once and how could i be held responsible for the damage.Also the manual did not warn about the fact that the fone should not be kept in ur pocket.Besides where should i keep the fone if not in my pocket?I own a dell xps laptop and i love dell and thats the reason i bought the fone.However this unreasonable demand for 10.5 and the indifferent attitude of your service has left me stunned.These things really affect a companys brand image.Customer should be the priority.I request you to look into the matter as soon as possible.Kindly reply on sanjay.[protected]@gmail.com.