[Resolved] Dell Studio 15 — Not recieved any accessories form Innovative Incentive & Events Pvt. Ltd., Chandigarh as gift on purchase of laptop | |
Dear sir, I purchased a DELL studio 15 laptop from DCC(pune) on 23 of September 2009 . They had given 4 reebok voucher coopens. I made dd of RS. 100 for each coopen and send to Innovative Incentive & Events Pvt. Ltd., Chandigarh. But till I havent got any message aboout offer or havent recieved any mail or call regarding the offer. Please consider this. I will provide all required information about billing soon. thanks & regards Umesh Wani [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dell Studio 15 — Battery life less
Dell studio 15 battery life is less than an year . The technical support is not handling the issue properly , they say its not our responsibility the battery life is less than an year . They are not ready to check into the issue nor replace the battery even if its under the warranty period.Ive have been using Sony and HCL laptops since 2 years , i dint get any battery issues till now and they provide 2.5 hours and 1.5 hours battery backup respectively.
Dell customer care's behavior is not at all appropriate . They do not attend customers properly nor do they provide us with any solution. Below are the names of the people who i approached with the complaint numbers :
Bhaskar Prakash
Vijay
Complaint number - 7081010 on 28 May 2011
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Dell Studio 15 — DENIAL TO REPLACE THE DVD DRIVERS
I M GAURAVI PURCHASED THE DELL STUDIO 1558 (SERVICE TAG D8K45BS) IN MARCH 2010. I ALSO RECEIVED SOME DVD DRIVERS WITH IT TO REINSTALL SOFTWARES IN NEED. BUT WHEN I USE ONE OF THE DRIVERS (DELL DRIVERS AND UTILITIES). I FOUND IT BLANK AND MY SYSTEM DID NOT ACCEPT IT, WHEN I CALL THE DELL TECHNICAL SUPPORT AND CUSTOMER CARE, FOR ABOUT FIRST TWO MONTHS THEY JUST MOVED MY CALL FROM ONE DEPARTMENT TO ANOTHER AND AT LAST THEY REFUSED TO REPLACE IT SAYING THAT WE CANT REPLACE IT BECAUSE THIS IS IN OUR POLICY. AND DELL SALES REPRESENTATIVE WHO SOLD ME THAT LAPTOP IS ALSO NOT PICKING MY CALL.
WHAT TYPE OF POLICY THEY HAVE. EVEN IF I HAVE 3 YEARS COMPLETE COVER. AND IF GOT THE DEFECTED PARTS FROM THEM THAN WHY I SUFFER.