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Dear friends..
well, I too share the same sorry fate as you two. I ordered a Dell Studio XPS 16 on the 28th of October 2009 and was assured delivery within 5 working days. the initial delivery date got postponed from the 3rd of Nov to the 13th..post 13th all I get to see is "Still Under Manufacturing"...today is 23rd and the same line is what I get to see...
Now talking about Costumer Care...I wonder where else would the "MF" word fit in better than to address these Goons.I ring up, and am attended to by a local ..who transfers the call across to some other ...now this is a VIP...U'll have to wait atleast 15 minuites before 'his Highness' spares his time...picks up the call...I ask him wazzap...he reads out the same thing as on the website to me..asthough I had called him up to confirm what I had read was right or not...so pathetic is the state of affairs.
Anyways, this episode has tought me my lesson.."NO MORE DELL"...for me and for my friends..
If on Earth there is a provision of sewing these guys(sorry my public awareness is too low)..please forward the terms and conditions to me...
well, I too share the same sorry fate as you two. I ordered a Dell Studio XPS 16 on the 28th of October 2009 and was assured delivery within 5 working days. the initial delivery date got postponed from the 3rd of Nov to the 13th..post 13th all I get to see is "Still Under Manufacturing"...today is 23rd and the same line is what I get to see...
Now talking about Costumer Care...I wonder where else would the "MF" word fit in better than to address these Goons.I ring up, and am attended to by a local ..who transfers the call across to some other ...now this is a VIP...U'll have to wait atleast 15 minuites before 'his Highness' spares his time...picks up the call...I ask him wazzap...he reads out the same thing as on the website to me..asthough I had called him up to confirm what I had read was right or not...so pathetic is the state of affairs.
Anyways, this episode has tought me my lesson.."NO MORE DELL"...for me and for my friends..
If on Earth there is a provision of sewing these guys(sorry my public awareness is too low)..please forward the terms and conditions to me...
These guys are crooks. They have no intent of keeping any comittment or promise they have made to customers. Beware and make sure you make other people beware of Dell (the company from Hell as someone put it !!)
Also consider posting your complaint to www.ihatedell.net
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SHAME ON THE NAME OF DELL.