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Hello Sir,
I am facing a similar situation. I am also using a Dell Studio 1535 laptop and my Dell service tag number is 629F2BS. I gave a call to the Dell Customer Care on 01/09/2009 with my Airtel No [protected].
My laptop has got a 1 year warranty, and is still in the warranty period. The problem that I am facing is that whenever I keep the laptop in charging mode, (for as many no of hours as possible), it shows 100% charged. But as soon as I take out the charger, the battery shows 60% charged.
Even in my case, the customer care representative asked me to update my BIOS. But I already had the latest BIOS (A-06). Hearing to this, they bluntly replied that they are not in a position to do anything, as "battery are like tires, and it has a certain life period." They also said that since the battery is charging normally, they can't replace it, although my laptop is fully covered with replacement warranty,
I made a second call the same day, and talked to another customer care representative, who again reiterated the same things. I asked him specifically about the conditions under which the battery is replaced. He mentioned that in India, they provide a replacement warrantee for a battery for only 90 days, after which they do not replace the battery under any condition. But sir, I have my friends out here (2 of them that I know of), who got their battery replaced by Dell because their battery was not working at all. Though the reason may be different, its still violating their policy that they don't replace even new battery after a period of 90 days. One of their service tag no was 51M22BS (Anirudh Agarwal).
Sir, I believe that they are imparting differential treatment to their customers, and they are not consistent with their policy.
Also, I checked about the battery warranty, which contradicts with what is mentioned on the dell website,
that "Laptop Batteries Carry 1 Year Warranty Only From Invoice Date".
Sir, I would request you to kindly look into this issue.
Regards,
Amit Kumar Jha
I am facing a similar situation. I am also using a Dell Studio 1535 laptop and my Dell service tag number is 629F2BS. I gave a call to the Dell Customer Care on 01/09/2009 with my Airtel No [protected].
My laptop has got a 1 year warranty, and is still in the warranty period. The problem that I am facing is that whenever I keep the laptop in charging mode, (for as many no of hours as possible), it shows 100% charged. But as soon as I take out the charger, the battery shows 60% charged.
Even in my case, the customer care representative asked me to update my BIOS. But I already had the latest BIOS (A-06). Hearing to this, they bluntly replied that they are not in a position to do anything, as "battery are like tires, and it has a certain life period." They also said that since the battery is charging normally, they can't replace it, although my laptop is fully covered with replacement warranty,
I made a second call the same day, and talked to another customer care representative, who again reiterated the same things. I asked him specifically about the conditions under which the battery is replaced. He mentioned that in India, they provide a replacement warrantee for a battery for only 90 days, after which they do not replace the battery under any condition. But sir, I have my friends out here (2 of them that I know of), who got their battery replaced by Dell because their battery was not working at all. Though the reason may be different, its still violating their policy that they don't replace even new battery after a period of 90 days. One of their service tag no was 51M22BS (Anirudh Agarwal).
Sir, I believe that they are imparting differential treatment to their customers, and they are not consistent with their policy.
Also, I checked about the battery warranty, which contradicts with what is mentioned on the dell website,
that "Laptop Batteries Carry 1 Year Warranty Only From Invoice Date".
Sir, I would request you to kindly look into this issue.
Regards,
Amit Kumar Jha
Hi,
I also had the same experience with Studio laptop 1535 which i bought in Singapore on 2008 September. After 6 months battery was gone and cannot work for 1/2 hour with this battery.Laptop become very hot if we work continuously for 1/2 hour.
On Oct 2009 motherboard spoiled and i called Dell customer service as usual follow to technical support who said you Laptop not under warranty then charged me $450 Singapore dollar to changed the mother board and gave warranty for 6 months.
On Dec 2011 my Laptop again got problem in power IC in the motherboard and they suggested to changed the mother board. I got totally frustrated.
My question is why they do like this kind of laptop and cheating the people.
Now i throw my laptop in the corner.since i got a bas experience in DELL. I plan to buy new laptop in some other company.
I also had the same experience with Studio laptop 1535 which i bought in Singapore on 2008 September. After 6 months battery was gone and cannot work for 1/2 hour with this battery.Laptop become very hot if we work continuously for 1/2 hour.
On Oct 2009 motherboard spoiled and i called Dell customer service as usual follow to technical support who said you Laptop not under warranty then charged me $450 Singapore dollar to changed the mother board and gave warranty for 6 months.
On Dec 2011 my Laptop again got problem in power IC in the motherboard and they suggested to changed the mother board. I got totally frustrated.
My question is why they do like this kind of laptop and cheating the people.
Now i throw my laptop in the corner.since i got a bas experience in DELL. I plan to buy new laptop in some other company.
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Laptop Studio — Dell Backup
I purchased this PC in January. Overall it works well etc. With the purchase I was offered up to 5gig free backup. It was set to backup weekly during the evening. Also Dell installs Vista updates automatically.After a series of Vista updates the backup no longer works. I get a message Vista shut it down or if I try to perform manually I get Dell Backup not working. Where ever I go within Dell on line I go into a loop and never seem to be able to resolve the issue. It seems that Vista or Dell has shut down everything on my PC directly related to connecting to Dell.
I want the backup and I will even pay for it when the time comes but I need this resolved so I can count on the service.